Lowongan Kerja Surabaya Posisi Account Management Lead di PT Grab Taxi Indonesia

Life at  Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles – the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.

If you share our vision of driving South East Asia forward, apply to join our team today.

Get to know the Role

• Manage a portfolio of restaurants with a focus on building lasting relationships and increasing profitability/revenue.

• You will be responsible for food & beverage merchant relationships and their drive platform growth cross-vertical GrabFood.

• You will lead elements of business identification, partnerships, account management, and planning strategy

The Day-to-Day Activities

• Manage a large portfolio of restaurants under the SME segment with a focus on retention – building strong, trusting relationships and ensuring merchant satisfaction.

• Analyze data to understand merchant needs and identify new business opportunities for the portfolio.

• Liaise with merchants for merchants-funded promo programs, merchant commission schemes, new products/features, ticket resolution, etc and track all processes.

• Identify bottlenecks and potential issues related to merchant operations and the content management process, and deliver solutions to these issues.

• Work across functions to tailor merchant-specific needs (e.g. customized reporting, marketing support, integrations)

• Drive operational excellence by working with the merchants and operations teams

• Co-lead one-to-many (scaled) merchant engagement initiatives with the objective of winning merchant love from the wider SME segment – CRM, online workshops, conferences

The Must-Haves

• Bachelor (or above) degree in Business/ Management or equivalent.

• Minimum 3-5 years (for an account manager role) or experience in sales, business development, partnerships or equivalent role.

• Experience managing large account portfolios and experience in the F & B industry is a plus.

• Excellent written and spoken communication skills in both English and Bahasa Indonesia.

• Excellent communication, interpersonal and negotiation skills, with the ability to identify and provide comprehensive solutions for varying customer needs

• Demonstrated ability to work effectively across internal and external organizations.

• Detailed orientated, organised and able to prioritise.

• You must be a self-starter and able to work efficiently under pressure.

• Energetic, enthusiastic and calm even in a dynamic and fast-paced environment.

• A highly independent individual with experience managing a team (direct reports is a plus).

• Proficient in Microsoft Excel, Powerpoint, Word and other relevant softwares i.e.Tableau.

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.