Lowongan Kerja Jakarta Raya Posisi Deputy Branch Manager – Kyc And Collection di PT. Ringan Teknologi Indonesia

Info Loker

Ringan is seeking an experienced Deputy Branch Manager to in overseeing in-branch KYC and field collection teams. The ideal candidate will have a strong background in managing teams, a deep understanding of fraud patterns associated with micro and small business borrowers within the Indonesian market, exceptional client-facing skills, and experience in executing collection procedures and supervising field collection staff.

Key Responsibilities:

1. Assist the Branch Manager in overseeing branch operations, focusing on KYC and field collection processes tailored to the Indonesian context.
2. Develop in-branch KYC and collection planning activities, manage team, monitor performance and report performance regularly
3. Manage the in-branch KYC and field collection teams, ensuring compliance with local regulations, best practices, and adherence to established collection procedures and strategies.
4. Develop and implement strategies to identify and mitigate potential fraud risks specific to Indonesian micro and small business borrowers.
5. Conduct face-to-face interviews with prospective borrowers to assess their creditworthiness and verify information, while demonstrating cultural sensitivity and understanding.
6. Collaborate with the sales team to ensure a seamless customer experience from loan origination to repayment, including monitoring delinquency rates and executing collection procedures.
7. Supervise and support branch-based field collection staff, ensuring regular customer visits for overdue loans and effective implementation of collection strategies.
8. Assist in training and development of team members, focusing on fraud detection, client relations, and efficient execution of collection procedures within the Indonesian context.
9. Analyze performance data, including collection flow rates and recovery metrics, and provide feedback for continuous improvement.
10. Support the Branch Manager in maintaining strong relationships with local businesses and community organizations.

Requirements:

1. Bachelor’s degree in any field, preferably in Business or related field.
2. Minimum 3 years of experience in a supervisory role within the Indonesian financial sector, with a focus on KYC, field collection processes, and delinquency management.
3. Strong understanding of fraud patterns associated with micro and small business borrowers in Indonesia and best practices for collections and recovery.
4. Proven track record in supervising and improving field collection performance in a lending environment.
5. Excellent client-facing and interpersonal skills, particularly in conducting face-to-face interviews, with cultural sensitivity and fluency in Bahasa Indonesia. English proficiency is a plus.
6. Comfortable in managing big in-branch KYC and collection team and with data driven organization
7. Familiarity with Indonesian financial services regulations, compliance requirements, and market dynamics.
8. Strong performer with ability to work effectively in a team environment, supporting the Branch Manager in driving branch success within the local context.

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Deskripsi Perusahaan

Info Perusahaan

• Industri: Perbankan/Pelayanan Keuangan
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 26 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)