Lowongan Kerja Tangerang Posisi Customer Service di PT Alfagomma Hydraulic Indonesia

Info Loker

Perusahaan	PT Alfagomma Hydraulic Indonesia
Posisi	Customer Service
Tempat	Tangerang
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	D3 (Diploma), D4 (Diploma), Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Summary of functions

The principle objectives of the Customer Service Department is to encourage maximum sales and to ensure requests/inquiries from customers are professionally handled by providing accurate product information and price quotations to customers. 

Process sales orders and returns, and coordinates with other departments through to completion. Be conscious of client’s needs and their time and process orders and enquiries efficiently. Establish and maintain rapport with customers to ensure mutual satisfaction and trading basis. Promote ALFAGOMMA products and advantages whenever the opportunity arises.

Essential Duties and Responsibilities

The fulfillment of these objectives will involve the Customer Service Department in the following areas:

• Receives requests by telephone, fax or email for price quotations/verifications, purchase orders, government bids, and changes or cancellations directly from customers. 
• Responds immediately to customer inquiries/information needs and provides positive, courteous service to customers; answers questions regarding product line, prices, delivery times, and warranty periods.
• Sends product literature, price catalogs, references and other data to customer as required.
• Prepares order configurations and price quotations and routes to customer.
• Completes quotation requests and reviews with Branch Manager prior to submission.
• Work with the Credit Department to establish new accounts; assists customer in preparing and processing credit/financing arrangements paperwork and assists with customer credit issues.
• Assists in handling the needs of Field Sales Representatives.
• Works with warehouse personnel to expedite or insure timely delivery of scheduled shipments.
• Maintains close liaison with other departments to carry order through to completion.
• Prepares returned goods paperwork, including original purchase order, copies of invoice and packing list, completes Returned Goods Authorization, and forwards to Receiving and Accounting.
• Submits sales activity and forecast reports to Branch Manager.
• Provides briefings to Branch Manager as necessary or as requested. 
• Work with customers to resolve issues and complaints with Alfagomma’s Products or Processes.
• Undertake involvement in AGID’s Quality Assurance System by supporting the quality objectives by;
• Initiating action to prevent the occurrence of nonconformities.
• Identify and record issues.
• Initiate, recommend and or provide solutions to issues.
• Implement solutions.
• Ensure Alfagomma’s policies and procedures are observed at all times.
• Performs any other duties as assigned.

Organizational Relationships

Coordinates activities with Sales and Marketing, Warehousing, and Accounting.

Educational or Skill Requirements

Good communications skills, a working knowledge of computer applications and the ability to work well with people is essential. Proficient in telephone communications required. Competent in assessing customer needs and identifying sales opportunities. Ability to work independently with solid time-management and organization skills. 

Demonstrated skills and achievement in a related industry position for a sustained period is an advantage but not essential. Further tertiary education in a related field is desirable.  

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Umum & Grosir
• Ukuran Perusahaan: 1- 50 pekerja
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja), Transport, Lunch
• Lokasi: Cikupa