Lowongan Kerja Bekasi Posisi Customer Service Staff di PT Havi Indonesia

Info Loker

Perusahaan	PT Havi Indonesia
Posisi	Customer Service Staff
Tempat	Bekasi
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

• To process orders for customers.
• To coordinate & follow up with customer’s mails & product notification information.
• To coordinate with internal customers – DC on add-on or Special arrangement for delivery planning, store claim on delivery discrepancies & feedback, QA on customer’s feedback on quality issues, Inventory Control on Product availability
• This position accountability is for accuracy, efficiency and proficiency in job knowledge.
• This position accountability is the ability to communicate well with customers

Responsibilities :

• Process order from Customer’s Stores via electronic ordering system.

• Switch stores order for change in product inventory item code.

• Split delivery update.

• Generate Final Cube & Case volume for DC route planning.

• Check any auto push items to in-corporate into Stores normal order.

• Liaise with IC on stock status & coordinate with DC on replacement should the stock holding is insufficient to fulfill the market wide. requirement

• To coordinate with Stores & DC on the replacement & issue manual D/O if replacement need.

• Collect Data in regard to delivery matters such as item damaged during delivery, over or short delivered.

• Circulate such information to Operation Manager / Distribution Centre for their further investigation.

• Document the number of add-on, special / split delivery made by stores & tracking daily total case volume and cubic delivered.

• Tabulate Customer satisfaction survey quarterly.

• To forward emails to relevant parties for their info or action.

• To send daily updates to Customer’s Stores updating them on any exceptional issue, inventory item stock out or phase in available for ordering, auto-push items.

• To coordinate with internal customers, DC – delivery info, Bakery – buns order, Accounts – billing, QA – product qualities & Inventory Control – stock status.

• Visit store for orientation.

Skills & Qualification :

• Good command in using Ms Excel.
• Good english communincation skill
• Meticulous and accurate in execution of given tasks and responsibilities.
• Good communication skills in dealing with both internal and external parties.
• Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow
• More than 2 years’ experience in Customer Service or Order Management / Order Fulfilment
• Degree in Economic / Industrial Engineering/ Business Administration, etc
• Practical experience in a similar position is a plus
• Ability to communicate at different levels

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Transportasi/Logistik
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 24 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Asuransi kesehatan, Parkir, Penglihatan, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)
• Lokasi: Pondok Ungu