Lowongan Kerja Jakarta Selatan Posisi Senior Customer Service Manager di PT Sejahtera Sama Kita

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Perusahaan	PT Sejahtera Sama Kita
Posisi	Senior Customer Service Manager
Tempat	Jakarta Selatan
Tingkatan Kerja	CEO/GM/Direktur/Manajer Senior
Kualifikasi	Diploma Pascasarjana, Gelar Professional, Magister (S2), Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job Description:

• Responsible to managing day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Create, develop and implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Requirement:

• Bachelor Degree from Communications or related majors.
• 5 years of proven solid experience as Customer Service Manager from Banking industry.
• Required language: Bahasa Indonesia & English.
• Required skills: Excellent verbal and written communications, problem solver, good leadership.
• Required Microsoft skill: Excel, Power Point, Word.
• Willing to commute from Operational Office at Ciledug to Head Office at SCBD area.

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Deskripsi Perusahaan

Info Perusahaan

• Industri: Perbankan/Pelayanan Keuangan
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)