Lowongan Kerja Jawa Barat Posisi Mayor Incident & Problem Specialist di Fujitsu

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Globally, Fujitsu is not only a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter. We are also committed to the United Nations Sustainable Development Goals and in Australia, we have been recognised as an AWEI Bronze employer for our LGBTI+ inclusion. We also have specific inclusion efforts with First Nations Peoples in New Zealand through our Maori and Pacific Peoples Inclusion Plan and in Australia with our Reconciliation Action Plan.

We are people centric. This means we care about our people (and their families and communities) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best – this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organisation, with a continuing commitment to diversity and inclusion is important, you should apply. 

Shape your world and achieve together

We are looking for a Major Incident & Problem Specialist who is comfortable communicating with a wide range of internal and external customers including Fujitsu Customers, Problem Management, Service Delivery Management and many more. The role will involve shift work and will suit someone who thrives in a fast-paced environment.

Key responsibilities include but are not limited to:

·      Providing end-to-end Management of all Severity 1 Incidents

·      Communicate details of any Severity 1 Incidents and subsequent updates to the Customer and Fujitsu management

·      Escalating all issues to Fujitsu management.

·      Adhering to the requirements of the Customer contract regarding SLAs and notifications.

·      Providing details of potential Problem cases to Problem Management

·      Providing a monthly report to the Service Delivery managers on the status of the recommendations contained in the Severity 1 Incident Reports.

·      Liaising with the Service Desk Team Leaders, Support Groups and Service Delivery Managers to ensure that the process meets the Customers requirements

Building your own path to success:

To be successful in this role, you will have:

·      Minimum 3-4 years in IT Service Support Management in the outsourcing industry. Incident and Problem Management experience preferable

·      Ability to demonstrate excellent verbal/ written communication skills

·      An analytical problem-solving approach

·      Strong understanding of ITIL processes, preferably with recognized certification

·      Experience interacting with all levels of staff including technical and management.

·      Good reporting skills, written, analytical and statistical

·      Be able to commit to a 24×7 shift roster (4 days on, 4 days off) including weekends and public holidays

Come Share our Vision:

We aim to create an employee experience that embraces diversity, inclusion and belonging. We’re focused on flexible work options and a range of rewarding benefits. If you want to work in the way that suits you and our customer’s best, come and find your future at Fujitsu.

Work your own way: ***************

Achieve together: ***************

Fujitsu: Empowering human difference

Fujitsu complies with government legislation in various jurisdictions which in certain circumstances may impose a requirement that certain workers be vaccinated against COVID-19 (or otherwise have a valid exemption). Also, for client facing roles, many of our customers require our staff to be vaccinated to attend their workplaces. Based on Fujitsu’s assessment of workplace risk and the safety and wellbeing of our people and consultation with our staff, Fujitsu has introduced a Vaccination Requirements policy which requires all persons entering a Fujitsu workplace, attending a Fujitsu work-related event, or entering other premises to undertake work on Fujitsu’s behalf to be fully vaccinated against COVID-19 or the subject of an appropriate exemption (and to provide evidence of the same). Consequently, as a result of Fujitsu’s policy, and, where applicable, customer and legislated vaccination requirements, Fujitsu requires all new employees to be fully vaccinated or have an authorized exemption approved by Fujitsu’s Crisis management Team (CMT). Recruits will be required to provide evidence of their vaccination status as part of the recruitment process.