Lowongan Kerja Jakarta Raya Posisi Assistant Operations Manager Air Freight di PT CH Robinson Indonesia

Info Loker

Perusahaan	PT CH Robinson Indonesia
Posisi	Assistant Operations Manager Air Freight
Tempat	Jakarta Raya
Tingkatan Kerja	Manajer/Asisten Manajer
Kualifikasi	Diploma Pascasarjana, Gelar Professional, Magister (S2), Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Logistik/Rantai Pasokan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

The Position

PT CH Robinson Global Forwarding Indonesia is part of the C.H. Robinson network, which is a Fortune 500 provider of multi-modal transportation services and third-party logistics (3PL). PT CH Robinson Global Forwarding Indonesia offers freight transportation, truck load, less than truckload, air freight intermodal and ocean freight services.

The Assistant Operations Manager_Air freight GF will assisting Operations Manager in leads a team responsible for operational activities focusing on Air Freight ensuring effectiveness and efficiency throughout the entire process. Ensures team achieves productivity, quality, and world-class service objectives by aligning resources and defining role expectations. Measures, monitors, and communicates results. Manages performance and supports employee growth and development. Has significant responsibility to continuously evaluate and improve operational processes, including service and cycle time optimization to meet business goals and efficiency targets. May supervise a combination of individual contributors and/or other operations leaders. 

The Assistant Operations Manager_ Air Freight  GF leads a team responsible for multi-modal operational activities ensuring effectiveness and efficiency throughout the entire process. Ensures team achieves productivity, quality, and world-class service objectives by aligning resources and defining role expectations. Measures, monitors, and communicates results. Manages performance and supports employee growth and development. Has significant responsibility to continuously evaluate and improve operational processes, including service and cycle time optimization to meet business goals and efficiency targets. May supervise a combination of individual contributors and/or other operations leaders.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Leadership and Talent Management:

• Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achieved
• Support the personal/professional development for assigned team. Coach and guide to improve performance and drive accountability. Provide timely feedback and problem-solving assistance via regular checkpoints and/or in response to situational needs. Understand development needs and create opportunities for experiences that support development needs
• Clearly communicate operations objectives and team/individual performance metrics
• Cascade communications on office, divisional and organizational initiatives to ensure employee’s understanding and alignment
• Employ strong change management tactics to drive desired behaviors and results.
• Partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent
• Manage annual merit and equity programs for assigned team to align compensation with performance results
• Encourage employee feedback through formal and informal channels. Acknowledge and take action on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement
• May participate and/or lead annual budgeting process for operations team

Business and Execution Management/Operations Leadership:

• Responsible for ensuring execution strategy is in line with business objectives
• Align resources to support efficiency and effectiveness goals. 
• Establish a culture centered on quality, process, and efficiency to drive desired service levels at appropriate costs
• Continuously evaluate processes for efficiency and effectiveness.
• Work with peers and leadership to develop and implement operational strategies that deliver quality and where possible, remove friction and waste.
• Monitor team productivity and quality results and adjust as needed.
• Ensure service delivery standards are being achieved.
• Review KPI’s to identify opportunities to maximize or improve operational performance
• Ensure employee compliance to standard operating procedures and company policies
• Develop and maintain effective relationships with internal stakeholders. As necessary, review service level metrics and keep internal partners apprised of operations results, initiatives, or changes
• Remain current on business needs and changes and customer and/or carrier expectations. 
• Partner on business development opportunities, problem resolution and work together on continuous improvement. 
• Ensure operations teams are well-informed of business expectations and well-positioned to deliver. Serve as an operations subject matter expert.
•  Contribute to and/or participate in customer facing initiatives; business reviews and continuous improvement initiatives as needed
• Develop, maintain, and leverage internal relationships with operations peers that reinforces a culture of one team and enables the execution of high-quality service, ethical issue resolution, and process or service improvements. 
• Share observations, feedback and ideas to operations leadership
• Leverage technology to improve efficiency; ensure an understanding of available tools and systems to advance work processes and automation.
• Work with operations leadership and internal stakeholders, including IT, to drive system changes to improve effectiveness and/or efficiency. Present suggestions or improvements to drive better performance
• Maintain a strong understanding of all C.H. Robinson product offerings and modes”
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Requirements

• Bachelor Degree in any major from an accredited institution, majoring in transportation and logistic or Post Graduate degree would be preferable but not a MUST
• Have PPJK License is a MUST

Site Specific: 

• Minimum 5 years of customer service in a call center or operations environment, specifically in Air Freight area would be preferred
• Minimum 2/3 years of leading and managing teams
• Strong leadership capabilities and ability to work effectively in a diverse environment
• Strong thinking/problem-solving skills which can be applied to business processes with a ‘can-do’ attitude
• Ability to travel overseas when required Entrepreneurial, dynamic, go-getter and “can-do” attitude
• Extensive experience working on projects and initiatives with individuals outside of peer group
• Experience or knowledge of operational excellence methodologies (i.e., Lean, Six Sigma, CSCP, etc.)
• Knowledge of emerging technology and trends
• Proficient in Microsoft Office Suite of programs
• Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
• Collaborative, adaptive leadership approach
• Solid written and verbal communication skills with the ability to communicate an inspiring vision and engage and motivate a team to perform at their best
• Proficiency in financial and operational performance metrics with the ability to understand and communicate them

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Transportasi/Logistik
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 24 hari