Lowongan Kerja Jakarta Raya Posisi It Support Lead – Electronics & Product di PT HM Sampoerna Tbk

• Collaborate with business stakeholders in the Product function and partner with different IT Platforms to provide IT Services to Electronics Operation & Electronics Suppliers integrated with PMI, ensure service levels are meeting or exceeding customer needs.
• Facilitate and drive alignment across teams, conduct customer research, and work with key stakeholders across business and technology to develop the service strategy, and IT Capabilities/Application roadmap
• Manage the IT Service Budget and Cost Control including proactively showcase Service Improvement Plan
• Collaborate with the IT Architecture team for IT Application, Technology or Security Enhancement to meet business needs while ensuring the alignment with standards
• Maintain an in-depth knowledge of IT functionalities (e.g.: API Integration with MuleSoft, Traceability, PLM) and its dependence on release levels
• Coordinate the development of Proof of Concept (POC) of IT Solutions which may address a business requirement or service improvement.

Who We’re Looking For Critical Requirements:

• Bachelor or Masters’ degree in Computer Technology
• Confirmed experiences (10+ years) in large IT Organization as Senior IT Analyst, Project Lead or Service Lead
• Experience with electronics assembly manufacturing, integrating both in house and 3rd party execution; or Experience in Manufacturing Process
• Operates with a strong sense of urgency ensuring that the operationalized ITSM processes and functions add value to all stakeholders, with respect to the delivery, management, and consumption of IT services
• Establish strong relationships and partnerships with business/IT, clients/customers
• Have a strong desire to deliver exceptional customer experiences, obsessed over quality of services being delivered, and be relationship oriented through transparent and proactive communication.
• Having ITIL, Cloud (e.g., AWS Cloud Certified Professional), and Cloud Security (e.g., AWS, Azure) Certifications would be very beneficial
• Experience in IT Solution Implementation (e.g.: SAP, LES/MES, other manufacturing solutions)
• Experience in IT departments in a consumer product manufacturing industry.
• Experience in an Electronics manufacturing environment.

What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours – we’ll empower you to take risks, experiment and explore
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress
• Take pride in delivering our promise to society: to deliver a smoke-free future

To join our growing team…