LokerCepat.id

Cari Lowongan Kerja

Lowongan Kerja Medan Posisi Customer Service – 5 To 8 Million Rupiah – English – Uk Market di Tribe Business Services Sdn Bhd

Gambar Tribe Business Services Sdn Bhd Posisi Customer Service - 5 to 8 Million Rupiah - English - UK Market
  • Loker diposting 1 bulan yang lalu

Lowongan pekerjaan ini telah di perbaharui 4 minggu yang lalu, kemungkinan karena perusahaan masih membutuhkan posisi yang diperlukan.

Perusahaan kami telah merilis lapangan pekerjaan dengan sistem full time untuk posisi Customer Service - 5 to 8 Million Rupiah - English - UK Market di kantor Tribe Business Services Sdn Bhd untuk kota/kab Medan & Sumatera Utara atau sekitarnya.

Kemampuan yang perusahaan kami butuhkan ialah Layanan Konsumen – Call Center (Call Center & Layanan Konsumen) serta orang yang mampu bekerja dengan tekun.

Perusahaan ini tidak memiliki syarat yang spesifik terhadap calon pelamar sehingga anda dapat mencoba melamar ke perusahaan kami dengan memberikan CV atau portofolio anda.

Upah yang kami tawarkan cukup kompetitif tergantung dari skill karyawan. Minimal upah yang kami tawarkan adalah Rp 5.100.000 - Rp 7.100.000.

Info Loker

Perusahaan -
Posisi
Tempat
Jenis Pekerjaan
Spesialisasi Dibutuhkan
Gaji Min Rp. 5.075.000
Gaji Max Rp. 7.075.000

Job Description

We are seeking a detail-oriented Customer Service Specialist to manage our after-sales support operations. The role involves handling customer inquiries via phone and instant messaging, creating and dispatching service work orders, and ensuring timely resolution of customer issues. The ideal candidate will excel in multitasking, communication, and follow-up to maintain high service standards.

Key Responsibilities:

  1. Customer Interaction & Support

    • Answer inbound after-sales service calls and instant messages promptly.

    • Provide accurate information and solutions to customer inquiries.

  2. Work Order Management

    • Document customer issues and create detailed work orders.

    • Assign work orders to the appropriate service personnel within 5 minutes of call completion.

  3. Follow-Up & Compliance

    • Track work order progress and confirm resolution with customers.

    • Maintain a 100% follow-up rate to ensure customer satisfaction.

  4. Performance Metrics

    • Achieve a ≥95% one-time call connection rate.

    • Adhere strictly to SLA timelines for work order creation and follow-up.

Requirements

Mandatory Qualifications:

  • Proven experience in customer service or after-sales support.

  • Ability to handle phone, IM, and work order systems simultaneously.

  • Strong organizational skills with attention to detail.

Documentation Required:

  • Submit an updated resume and training records for verification prior to onboarding.

Preferred Skills:

  • Familiarity with CRM or ticketing systems.

  • Ability to work under pressure and meet strict deadlines.

Why Join Us?

  • Opportunity to work in a structured, performance-driven environment.

  • Clear SLAs with incentives for consistent high performance.

  • Career growth in customer service and operations.

Alamat Lengkap

Provinsi Sumatera Utara
Kota Medan
Alamat Jl. Thamrin, Medan
Map Google Map

Keuntungan Kerja

  • Peluang untuk membangun pengalaman kerja.
  • Hubungan sosial dan jaringan profesional yang berkembang.
  • Akses ke sumber daya dan fasilitas perusahaan.

Lamar kerja

Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.

Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.

Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.

Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.

Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.

Semoga sukses mendapat pekerjaan yang diinginkan.

Lamar Sekarang Laporkan

Intruksi Melamar Pekerjaan

  1. Buka link "Lamar Sekarang" di atas
  2. Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
  3. Jika sudah mendaftar kalian bisa langsung login
  4. Promosikan diri anda lewat form lamaran kerja yang tertara
  5. Selesai, silahkan tunggu.

Bagikan Loker ini

Deskripsi Perusahaan

Job Description

We are seeking a detail-oriented Customer Service Specialist to manage our after-sales support operations. The role involves handling customer inquiries via phone and instant messaging, creating and dispatching service work orders, and ensuring timely resolution of customer issues. The ideal candidate will excel in multitasking, communication, and follow-up to maintain high service standards.

Key Responsibilities:

  1. Customer Interaction & Support

    • Answer inbound after-sales service calls and instant messages promptly.

    • Provide accurate information and solutions to customer inquiries.

  2. Work Order Management

    • Document customer issues and create detailed work orders.

    • Assign work orders to the appropriate service personnel within 5 minutes of call completion.

  3. Follow-Up & Compliance

    • Track work order progress and confirm resolution with customers.

    • Maintain a 100% follow-up rate to ensure customer satisfaction.

  4. Performance Metrics

    • Achieve a ≥95% one-time call connection rate.

    • Adhere strictly to SLA timelines for work order creation and follow-up.

Requirements

Mandatory Qualifications:

  • Proven experience in customer service or after-sales support.

  • Ability to handle phone, IM, and work order systems simultaneously.

  • Strong organizational skills with attention to detail.

Documentation Required:

  • Submit an updated resume and training records for verification prior to onboarding.

Preferred Skills:

  • Familiarity with CRM or ticketing systems.

  • Ability to work under pressure and meet strict deadlines.

Why Join Us?

  • Opportunity to work in a structured, performance-driven environment.

  • Clear SLAs with incentives for consistent high performance.

  • Career growth in customer service and operations.

Info Perusahaan

  • Industri:
Loker ini cocok untuk anda yang tinggal di provinsi:

Tag Pengelompokan Loker Ini: