Lowongan Kerja Bandung Posisi Tech Support Engineer di bobobox

Tech Support Engineer executes day-to-day technical operations across network, IT, and IoT systems, ensuring optimal functionality of site technologies through proactive maintenance and responsive troubleshooting.

What you will do:

• Technical Operations:
  • Perform network troubleshooting (LAN/WiFi connectivity, basic switch configs).
  • Resolve IT helpdesk tickets (hardware/software, desktop support).
  • Conduct IoT device deployments and basic diagnostics.
• Site Preparation:
  • Execute pre-deployment checklists for new sites.
  • Install and configure standard tech equipment.
  • Complete preventive maintenance schedules.
• Operations Support:
  • Document all support activities in ticketing system.
  • Escalate complex issues to senior team members.
  • Maintain equipment inventory logs.

You will fit in this job if you:

• Up to 3 years of professional experience in technical or IT support roles.
• Exposure to multiple technology domains (IT, networking, IoT preferred).
• Troubleshooting Windows/Linux operating systems.
• Basic scripting knowledge (Bash, PowerShell).
• Understanding of TCP/IP, WiFi, and basic routing principles.
• Proficiency with network troubleshooting tools (e.g., ping, traceroute, Wireshark).
• Experience in device provisioning, field diagnostics, and remote monitoring.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service orientation.
• Adaptability to shifting priorities and dynamic environments.
• Proactive, responsive, and detail-oriented in documentation.
• Strong sense of accountability and teamwork.

• 🏄🏻‍♀️ 12 days Paid Leave

  We value that you get more time with your family and friends. Therefore, we comply to Indonesia law by providing 12 days paid leave.

• 🕐 Hybrid Working Model

  We value work-life balance, therefore for most roles we implemented a scheduled work from the office.

• 🏥 Social Security Benefit (BPJS)

  We care about your family at home. Bobobox is committed to ensuring that employees get what’s required by Indonesia law.

• 🕺 Regular social & team events

  From sport-focused (Bob’s League) to casual networking events (Munch and Mingle). We always have fun at the office!

• 🏥 Private Health Insurance

  Covers both in-patient and out-patient for employees. Applicable for certain positions.