Lowongan Kerja West Denpasar Posisi Customer Success Executive di PT BONJOUR BALI STORE

Info Loker

Perusahaan	PT BONJOUR BALI STORE
Posisi	Customer Success Executive
Tempat	West Denpasar
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Manajemen Akun & Relasi (Penjualan)
Gaji Min	Rp. 3.075.000
Gaji Max	Rp. 4.075.000

Customer Success Executive – Bonjour Bali

Location: Denpasar, Bali

Employment Type: Full-Time (On-Site or Hybrid)

Work Schedule: Monday – Saturday, 9 AM – 6 PM

---

Position Summary

The Customer Success Executive plays a key role in ensuring every Bonjour Bali client and vendor partner enjoys a premium experience.
They are responsible for managing customer interactions, resolving inquiries efficiently, building loyalty, and supporting post-purchase follow-up across the platform.
This role requires excellent communication skills, a positive attitude, and a strong understanding of the Bonjour Bali brand voice.

---

Key Responsibilities

1. Customer Relationship Management

• Respond to all customer inquiries via WhatsApp, Instagram, and email in a warm, professional tone.

• Provide detailed product information and guide users through purchases or returns.

• Handle VIP or repeat customers with personalized follow-up to build loyalty.

• Maintain strong product knowledge across all vendors and collections.

2. Issue Resolution & Feedback

• Manage post-purchase questions, exchange, or refund requests following Bonjour Bali SOPs.

• Track customer satisfaction levels and collect feedback for internal reporting.

• Proactively identify recurring issues and suggest solutions to improve the experience.

3. Reporting & Coordination

• Log and track customer interactions in the internal CRM or Google Sheets.

• Share weekly feedback summaries with the Operations and Vendor teams.

• Support marketing and community campaigns with feedback-driven insights.

4. Vendor & Order Coordination

• Coordinate with warehouse, vendor, and delivery teams to ensure smooth order fulfillment.

• Follow up on delays or order updates and keep the customer informed in real time.

• Ensure clear communication between customer and vendor teams when needed.

---

Qualifications

• Bachelor’s degree in Business, Communication, or related field.

• 2 years of experience in customer service, client relations, or e-commerce support.

• Excellent communication in English and Bahasa Indonesia (spoken & written).

• Familiar with WhatsApp Business, and CRM tools.

• Strong empathy, patience, and problem-solving skills.

• Organized, detail-oriented, and proactive personality.

---

Why Join Bonjour Bali

• Be part of a fast-growing Bali-based fashion & lifestyle marketplace.

• Work with a passionate, creative, and international team.

• Direct contribution to customer experience, brand loyalty, and community growth.

• Opportunities for professional development and leadership progression.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: