Lowongan Kerja Surakarta Posisi Customer Service Team Lead di PT Concentrix Services Indonesia

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Perusahaan	PT Concentrix Services Indonesia
Posisi	Customer Service Team Lead
Tempat	Surakarta
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pemimpin Tim/Supervisor (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Essential Functions/Core Responsibilities

• Responsible for supervising of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly

• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

• Communicate expectations to employees and provide timely updates

• Provide subject matter expertise in handling escalated customer calls as needed

• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

• Stay current on internal work processes, policies and procedures. Attend required manager development training

• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• Fluent in Bahasa & English

• Highly motivated individual with skills to develop and coach team members to achieve performance expectations

• Work well under pressure and follow through on items to completion

• Strong communication skills, both written and verbal

• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

• Ability to mentor, coach and provide direction to a team of employees

• Willingness to work in shifts

We are hiring for Jakarta – Yogyakarta – Surakarta.

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