Lowongan Kerja Semarang Posisi Call Center Bahasa Inggris di PT. Infomedia Nusantara (Telkom Group) Site Jogja & Semarang

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Perusahaan	PT. Infomedia Nusantara (Telkom Group) Site Jogja & Semarang
Posisi	Call Center Bahasa Inggris
Tempat	Semarang
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Call Center (Call Center & Layanan Konsumen)
Gaji Min	Rp. 3.834.000
Gaji Max	Rp. 4.542.800

Requirements:

1. Education

• Minimum Diploma 3/Diploma 4/Bachelor’s Degree in any major

2. Experience

• Experience in online or offline service (English)

• Experience in a Call Center/Banking experience is a plus

3. Communication Skills

• Oral Communication Skills: Telephone communication, clear, friendly, and effective speaking skills.

• Good Listening Skills: Able to carefully understand customer problems or questions and provide appropriate solutions.

4. Knowledge of Banking Products and Services

• Banking Products: Understanding of banking products and services such as savings, deposits, loans, credit cards, and mobile banking services.

5. Technology and Computer Skills

• Use of Call Center Systems: Familiarity with call center software and CRM (Customer Relationship Management).

6. Problem-Solving Skills

• Analytical: Able to quickly analyze customer problems or complaints and provide appropriate solutions.

• Creativity in Problem-Solving: Providing solutions that are not only fast but also targeted to customer satisfaction.

7. Attitude and Personality

• Patience and Diligence: Dealing with a variety of customers with patience and a calm demeanor.

• Empathy and Friendliness: Able to understand customer situations and provide good service with a friendly attitude.

• Multitasking: Able to handle more than one task simultaneously, such as listening to complaints while entering data into the system.

8. Work Hours and Readiness

• Work Shifts: Many banking call centers operate 24/7, so employees must be prepared to work flexible schedules, including nights and holidays.

• Ability to Work Under Pressure: Able to work well even in busy situations and under pressure, as call centers often handle many calls simultaneously.

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Job Description for a Banking Inbound Call Center:

Receive incoming calls from customers to provide information about banking products, transactions, balances, and other services.

• Handle customer complaints efficiently and effectively, resolving issues quickly and accurately.

• Provide information about promotions or new banking products.

• Update customer information in the system in accordance with applicable procedures.

• Assisting with transactions or providing guidance on using digital banking services (mobile banking, ATMs, etc.).

• Cross-selling offers multiple products to customers (Unlimited sales incentives available)

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