Lowongan Kerja Semarang Posisi Customer Experience English di PT Mitracomm Ekasarana

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Perusahaan	PT Mitracomm Ekasarana
Posisi	Customer Experience English
Tempat	Semarang
Jenis Pekerjaan	Kontrak/Temporer
Spesialisasi Dibutuhkan	Layanan Konsumen – Call Center (Call Center & Layanan Konsumen)
Gaji Min	Rp. 3.575.000
Gaji Max	Rp. 4.575.000

About the role

As a Customer Experience English specialist at PT Mitracomm Ekasarana, you will play a crucial role in delivering exceptional customer service and support to our clients. This contract position is based in Semarang, Central Java, and will involve handling inquiries, resolving issues, and enhancing the overall customer experience for our English-speaking clientele.

What you’ll be doing

1. Responding to incoming customer inquiries and requests via phone, email, and other communication channels

2. Providing accurate information, troubleshooting problems, and offering solutions to customers

3. Documenting customer interactions and maintaining detailed records

4. Identifying opportunities to improve customer satisfaction and suggesting process enhancements

5. Collaborating with cross-functional teams to ensure seamless customer experience

6. Adhering to company policies, procedures, and service level agreements

What we’re looking for

1. Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner

2. Strong English proficiency, both written and verbal

3. Prior experience in a customer service or call centre environment, preferably in the customer experience or contact centre industry

4. Demonstrated problem-solving and critical thinking skills

5. Familiarity with customer relationship management (CRM) systems and software

6. Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs

What we offer

1. Competitive salary and benefits package

2. Opportunities for professional development and career growth

3. Supportive and collaborative work environment

4. Work-life balance initiatives and wellness programs

About us

PT Mitracomm Ekasarana is a leading provider of customer experience solutions in Indonesia. With a focus on delivering exceptional service and innovative technology, we partner with a diverse range of clients to help them achieve their business goals. Join our team and be a part of our mission to create memorable experiences for our customers.

Apply now for this exciting opportunity!

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