Lowongan Kerja Surabaya Posisi It Support And Operations Specialist di PT Inovasi Adiwarna Raya

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Perusahaan	PT Inovasi Adiwarna Raya
Posisi	It Support And Operations Specialist
Tempat	Surabaya
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Dukungan IT (Teknologi Informasi & Komunikasi)
Gaji Min	Rp. 4.575.000
Gaji Max	Rp. 5.575.000

PT INOVASI ADIWARNA RAYA is a leading IoT (Internet of Things) technology company based in Indonesia. The company specializes in the development, implementation, and provision of cutting-edge smart solutions tailored to meet the evolving needs of various businesses and individuals.

We are seeking a highly organized and solution-oriented IT Support and Operations Specialist. This role is critical as a communication and operational bridge between our technical teams (Developers) and Field Operations, while also being fully responsible for IT asset management and daily technical support.

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KEY RESPONSIBILITIES

You will ensure smooth technology operations and effective communication across the organization. Your duties fall into three main pillars:

1. Technical Support and Troubleshooting (Liaison & Support)

• Incident Response & Resolution: Respond to and resolve a variety of IT-related inquiries and issues from employees and customers in a timely and efficient manner.

• Technical Coordination: Act as the primary liaison between the Developer Team and the Field Operations Team to identify the root cause of device issues in the field, ensuring necessary fixes or updates are implemented.

• User Guidance: Provide technical support and guidance to users on the use of software, hardware, and other company systems.

• Installation & Configuration: Assist with the installation, configuration, and troubleshooting of the company’s products and internal systems.

2. Asset and Administrative Management

• Asset Inventory: Accurately inventory, document, and maintain the company’s hardware assets (laptops, PCs, mobile phones) and software licenses.

• Device Preparation (Staging): Set up, install operating systems, and configure new devices for new hires prior to deployment.

• Administrative Support: Manage the procurement and repair process for company assets and coordinate logistics with technical vendors.

3. Documentation and Continuous Improvement

• SOP Documentation: Assist in writing and updating Standard Operating Procedures (SOPs) and technical user guides, particularly those relating to field operations.

• Policy Implementation: Collaborate with the IT team to implement and maintain IT policies, procedures, and best practices.

• Continuous Improvement: Contribute to the continuous enhancement of our IT infrastructure and services.

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REQUIRED QUALIFICATIONS

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in Information Technology, Information Systems, or equivalent.

• Minimum 2 years of relevant experience in an IT Support, Helpdesk, or Technical Coordinator role.

• Strong proficiency in troubleshooting hardware, software, and operating systems (Android/Windows/macOS).

• Excellent understanding of basic networking and entry-level server administration concepts.

• Outstanding organizational and record-keeping skills (essential for asset management).

• Ability to communicate effectively with both highly technical (Developers) and non-technical (Field Operations) teams.

• Proactive, solution-oriented, and capable of working in a fast-paced environment.

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Info Perusahaan

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