Lowongan Kerja Jakarta Raya Posisi It Performance Management di PT. Erajaya Swasembada Tbk.

Info Loker

Perusahaan	PT. Erajaya Swasembada Tbk.
Posisi	It Performance Management
Tempat	Jakarta Raya
Tingkatan Kerja	Tidak Terspesifikasi
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Perangkat Lunak, Komputer/Teknologi Informasi
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job description & requirements

This position will develop, evaluate and monitor the implementation and performance of IT services including service desk, IT’s performance, and IT compliance in order to meet standards of the rules and procedures to all of the internal stakeholders.

Responsibilities:

• Monitor high level service level and identify areas for service improvement
• Assist to ensure each of the service understands and does all of standart and rules from the company about ethics or procedures in every customer’s handling.
• Regularly collect, analyse, and share data to help agents, internal/business teams and management to drive improvement in key business metrics, customer experience, and business results
• Utilise database and/or technologies to design, develop, enhance and evaluate innovative report/business through intelligence tools and automated reports
• Perform data conversions, imports, and exports of data within and between internal and external systems
• Train users to transform data into action-oriented information and to use that information correctly
• Providing recommendations for service improvements
• Giving inputs / suggestions to each agent/unit in increasing service capabilities in service customers.
• Setting system performance objectives foreach systems in place and perform audit as when necessary
• Perform analysis of benefit of the system perceived by business users in accordance with committed success criteria / business case at the initiation phase.
• Perform data analysis pertaining to system usage in periodic basis, and provide suggestion for improvement

Requirements:

• Min S1 in Information Systems, Information Technology, Computer Science, or other related disciplines
• Min 3-5 years on Data Analyst / Engineer / Service Management 
• Have a solid background and technical skills in their area of specialisation. They must also understand business metric performance, and target setting.
• Have an experiences developing data dashboard from the beginning,  maintaining the data performance and data framework
• Require the ability to analyse large amounts of data and provide recommendations to support the development of long and short-term IT management performance strategies.

Skills

• Data Analysis
• Data Management
• Big Data
• Data Visualization
• Requirements Analysis
• Statistical Analysis

Culture

At PT Erajaya Swasembada Tbk., we are driven, energetic, fast paced, innovative and passionate.

Benefits and perks of working with us include:

Compensation: Bonuses, Competitive salaries
Lifestyle: Casual dress code
Progression: Professional development
Welfare: Health insurance, Paid sick days

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Info Perusahaan

• Industri: Lainnya
• No. Registrasi: N/A