Lowongan Kerja Semarang Posisi Customer Service- Coordinator di Sherwin-Williams Services (Malaysia) Sdn Bhd

Info Loker

Perusahaan	Sherwin-Williams Services (Malaysia) Sdn Bhd
Posisi	Customer Service Coordinator
Tempat	Semarang
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Produksi, Perencanaan & Penjadwalan (Manufaktur, Transportasi & Logistik)
Gaji Min	Rp. 7.075.000
Gaji Max	Rp. 10.075.000

Roles and Responsibilities

• Work closely with internal department and provide service support to customers and stockist

• Assist Management to retain / attract new customers and ensure that sales / stockist achieve their budgeted sales / profit targets set.

• To ensure the following are done (local sales)

  • Documents / records are properly updated and filed (invoices, DN, CN, Sales Tax (CJ5 & exemption), quotation, complaint report, field report, customer configuration report, and correspondence).

  • No over stocking of finished goods (FG) especially for special colors / product to minimize dead stock by coordinating with Product Planner

  • Monitoring of FG inventory to ensure sufficient supply of goods to customer at all times before replenishment by liasing with customers / stockists and our Product Planner

  • Reduce repetition of FG request to production for the same product & liasing with Product Planner

  • Knowledge of any discontinuation of FG due to end of project,info to be passed on to related department for further actions

  • Monitoring of all deliveries to customers on time by liasing with Logistics & Production

  • Monitoring of any complaint login and follow ups

  • Assist in marketing strategy like exhibitions,trade fairs,technical sales, seminars,visiting customers / stockist etc..

  • New customers,ensure credit and repayment terms are set and Credit Application Form daily filed and approved before filing

  • Strict monitoring of Debtors control to ensure all credit and repayment terms are adhered

  • Reminders are duly sent out and legal actions taken against bad defaulters

  • Collections are closely monitored to achieve monthly projected collections

  • To achieve departmental and company level KPI at all times

  • Product rationalization info is duly passed to sales coordinators / Product Planner on affected finished goods

  • Ensure all procedures comply with existing ISO standards and records updated

Requirements

• Education: SMA & above

• At least more than 2 years of related Customer Service or in Marketing

• Computer literate and interpersonal communication

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Deskripsi Perusahaan

Info Perusahaan

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