Lowongan Kerja Jakarta Pusat Posisi Senior Technical Support di PT TERRACO RAPI INDONESIA

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Perusahaan	PT TERRACO RAPI INDONESIA
Posisi	Senior Technical Support
Tempat	Jakarta Pusat
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Penjaminan & Kontrol Mutu (Konstruksi)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

PT. TERRACO RAPI INDONESIA

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Position Title: Senior Technical Support – Indonesia

Functional Area: Technical Support / Sales Support
Location: Gambir, Jakarta Pusat-Indonesia
Reports To: Technical Manager / General Manager

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Job Purpose

Responsible for all pre- and post-sales technical services, providing technical support to the sales team, developing and finalizing method statements, delivering training, assisting with product testing and certification, and ensuring effective on-site technical support to meet customer needs and company standards.

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Key Job Responsibilities

1. Technical Service & Sales Support

   • Manage and coordinate technical service and sales support for contractors, consultants, and customers.

   • Resolve on-site technical inquiries and issues promptly and effectively.

2. Technical Documentation & Specifications

   • Develop and finalize method statements, technical documentation, and project specifications.

   • Execute site-specific technical modifications in coordination with the sales, specifications, and group technical teams.

3. Training & Technical Development

   • Conduct technical training for installers, applicators, and internal teams.

   • Enhance technical competencies of the sales team and technical support staff.

4. On-Site QC / QA Supervision

   • Manage Quality Control (QC) and Quality Assurance (QA) functions at project sites, including processes and documentation.

   • Ensure product application complies with technical standards and specifications.

5. Sampling & Demonstrations

   • Oversee demonstration and sampling activities to support the sales process.

   • Conduct on-site product application trials when required.

1. Product Testing & Certification

   • Assist in coordinating and preparing product testing, certification, and technical documentation to meet local and international requirements.

   • Support product benchmarking and competitor evaluation processes.

2. Collaboration with Marketing & Sales Teams

   • Assist the marketing department with the technical preparation of materials, including brochures, leaflets, datasheets, MSDS, and project submittal kits.

   • Act as a technical liaison for the sales and specifications teams.

3. Other Duties

   • Provide technical input for new product development.

   • Perform other duties as assigned by management.

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Experience & Qualifications

• Minimum 5 years of technical site/application experience in coatings/paints, dry-mix, tiling products, waterproofing, or construction chemicals.

• Strong experience with project/site documentation processes and requirements.

• Ambitious, dynamic, and proactive attitude.

• Excellent communication skills and well-organized.

• Capable of working independently, as well as leading a team.

• Proficiency in MS Office applications.

• Basic English competency (spoken and written) preferred.

• Willingness to travel as required.

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