Lowongan Kerja Jakarta Raya Posisi Service Delivery Administrator di PT NTT Indonesia

Your day at NTT DATA
The Service Delivery Administrator has basic work experience and is required to learn the skills to work closely with the Service Delivery team and thereby assist with ensuring adherence to processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments.

This role contributes to the coordination of general administrative tasks, as well as interfacing with external stakeholders and / or clients.

The Service Delivery Administrator demonstrates an understanding of the Service Delivery environment and stakeholder interests.

This role works under the supervision of more experienced resources within the team.

Key responsibilities:

• Ensures the administration of client complaints being managed by the service delivery team.
• Supports the management all updates for contracted accounts within the team’s portfolio and facilitate and ensure the timely implementation of standard changes within client accounts.
• Ensures the achievement of all deliverables using best practices against agreed service level agreements and key performance indicators.
• Supports the service delivery team by obtaining the right information to satisfy client requirements.
• Coordinates meetings with clients, vendors, and other internal/external stakeholders.
• Collates management information needed to update and produce client service reports and internal reports.
• Assists with the completion of incident reports, meeting notes and other client communication as required and approved by the relevant stakeholder(s).
• Maintains the accuracy of operations and/or procedure manuals and schedules and facilitates annual reviews of all manuals for the team.
• Publishes updates of operations and/or procedure manuals to stakeholders using release management communication channels.
• Assists with day-to-day filing, portal management and maintenance of client records, working with the Legal team to ensure that client contracts are maintained in document management systems.
• Engages with service delivery groups to ensure the seamless delivery of procedures.
• Adheres to governance procedures for all non-standard procedure establishment requests and co-ordinate the process or work instructions within release management procedures.
• Identifies and implements process improvements to ensure optimal delivery engagement and advise the relevant stakeholders accordingly.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Ability to adapt to different requirements/scenarios.
• Displays a high level of attention to detail and has a proactive approach to work.
• Reliable with the ability to produce a high quality of work.
• Good written and verbal communication skills.
• Displays ability to build effective working relationships with a variety of stakeholders.
• Ability to work well within a team environment.
• Strong orientation towards ensuring client satisfaction and service delivery.
• Some organizational and time management skills.
• Basic proficiency in Microsoft Office Suite.

Academic qualifications and certifications:

• Relevant high school diploma in addition to vocational training.
• Working towards completion of an ITIL certification preferred.

Required experience:

• Some demonstrated experienced gained within a similar role.
• Some demonstrated experience in a customer service or administrative role.