Lowongan Kerja Kelapa Gading Posisi Strategic Account Manager di PT Lastana Express Indonesia (Lazada Logistics)

Info Loker

Perusahaan	PT Lastana Express Indonesia (Lazada Logistics)
Posisi	Strategic Account Manager
Tempat	Jakarta Raya, Kelapa Gading
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Manajemen Akun & Relasi (Penjualan)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Strategic Account Manager will serve as a key strategic leader managing large or strategic client accounts within the logistics industry. You will take full ownership of client relationship management, strategic account planning, performance monitoring, and internal collaboration. A key aspect of this role is the ability to create and draft solutions during cross-functional collaboration to ensure alignment with client requirements. Fluency in Mandarin (Chinese) is mandatory, as you will be working closely with Chinese-speaking clients and stakeholders.
 

Responsibilities

1. Client Relationship Management

• Act as the primary point of contact for large or strategic clients.
• Build, maintain, and strengthen long-term client relationships, aligning their goals with our services.
• Actively listen to clients’ needs, offering tailored solutions to address their logistics challenges.
• Strategic Account Planning.
• Develop customized strategies for each key client to drive growth, improve retention, and resolve logistics challenges.
• Collaborate with clients to forecast their business needs and align these with the company’s service offerings.

2. Cross-functional Collaboration & Solution Drafting

• Coordinate closely with internal departments (product, operations, finance, and strategy) to ensure that client requirements are met.
• Create and draft tailored logistics solutions that integrate various departments and services to meet client needs.
• Act as the liaison between clients and internal teams, ensuring seamless service delivery and clear communication.
• Performance Monitoring & Reporting
• Track and analyze key performance metrics (KPIs, SLAs) related to service delivery, and propose actionable improvements.
• Conduct regular business reviews with clients to ensure satisfaction and address potential issues proactively.
• Manage and resolve service-related issues, preventing escalations by taking a proactive approach to problem-solving.
• Work with relevant teams to ensure prompt service recovery and maintain high levels of client trust.
• Oversee contract renewals, pricing negotiations, and ensuring the financial health of client accounts.
• Ensure profitability by structuring well-negotiated service agreements aligned with the company’s goals.
   

Requirements

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field (Master’s degree preferred).
• Fluency in Mandarin (Chinese) is mandatory.
• At least 5+ years of experience in Key Account Management, Client Relationship Management, or similar roles, preferably in logistics or a related industry.
• Demonstrated experience in managing large, complex client accounts, driving revenue growth, and solving operational challenges.
• Experience working with cross-functional teams in a high-paced environment.
• Proven leadership experience, including the ability to develop and mentor high-performing teams.
• Strong financial acumen, with experience in contract negotiation and profitability management.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Transportasi/Logistik
• Ukuran Perusahaan: 1001 - 2000 pekerja
• Waktu Proses Lamaran: 28 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Asuransi kesehatan, Penglihatan, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)
• Lokasi: Cimanggis