Lowongan Kerja Jakarta Raya Posisi Guest Services Manager24210619 di Le Méridien

Gambar Le Méridien Posisi Guest Services Manager24210619
  • Loker diposting 16 jam yang lalu

Perusahaan kami merilis lapangan pekerjaan dengan sistem full time untuk posisi Guest Services Manager24210619 di tempat usaha Le Méridien untuk kota/kab Jakarta Raya serta sekitarnya.

Kemampuan yang usaha kami inginkan adalah Layanan Kantor Depan & Tamu (Hospitaliti & Pariwisata) serta orang yang jujur dan disiplin.

Perusahaan ini tidak memiliki syarat yang spesifik terhadap pelamar pekerjaan sehingga kamu bisa mencoba melamar ke perusahaan ini dengan memberikan CV atau portofolio anda.

Gaji yang perusahaan tawarkan cukup kompetitif tergantung dari skill karyawan. Minimum upah yang kami berikan adalah Rp 2.000.000 - Rp 8.500.000.

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Perusahaan Le Méridien
Posisi Guest Services Manager24210619
Tempat Jakarta Raya
Jenis Pekerjaan Full Time
Spesialisasi Dibutuhkan Layanan Kantor Depan & Tamu (Hospitaliti & Pariwisata)
Gaji Min Rp. 2.000.000
Gaji Max Rp. 8.500.000

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Celebrates successes and publicly recognizes the contributions of team members.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Supervises on-going training initiatives and conducts training when appropriate.

• Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

• Performs Front Desk duties in high demand times.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Alamat Lengkap

Provinsi DKI Jakarta
Kota Jakarta Raya
Alamat Jl. M.H. Thamrin No. 8
Map Google Map

Keuntungan Kerja

  • Pengembangan karir dan peluang pertumbuhan.
  • Pendapatan yang stabil dan gaji rutin.
  • Lingkungan kerja yang mendukung dan kolaboratif.

Lamar kerja

Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.

Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.

Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.

Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.

Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.

Semoga sukses mendapat pekerjaan yang diinginkan.

Intruksi Melamar Pekerjaan

  1. Buka link "Lamar Sekarang" di atas
  2. Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
  3. Jika sudah mendaftar kalian bisa langsung login
  4. Promosikan diri anda lewat form lamaran kerja yang tertara
  5. Selesai, silahkan tunggu.

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Deskripsi Perusahaan

Le Meridien merupakan salah satu merek hotel bintang lima yang dikendalikan oleh Marriott International. Dikenal untuk kreativitas dan pengalaman yang tak terlupakan, Le Meridien adalah merek bintang lima di lebih dari 100 lokasi di seluruh dunia. Le Meridien adalah komunitas internasional yang memberi kesempatan kepada tamu untuk menikmati kehidupan yang lebih berharga dengan berbagai macam pengalaman yang kompleks dan inspiratif. Le Meridienhadir di lebih dari 400 lokasi di 75 negara, menampilkan berbagai produk dan layanan yang disesuaikan dengan budaya setempat dan gaya hidup anak muda. Le Meridien terus berupaya meningkatkan layanan dan produk yang disesuaikan dengan karakter unik setiap lokasi.

Info Perusahaan

  • Industri:
Loker ini cocok untuk anda yang tinggal di provinsi: DKI Jakarta