Lowongan Kerja Kuta Posisi Reservation Agent di Shishi izakaya lounge & Nightclub Bali

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Perusahaan	Shishi izakaya lounge & Nightclub Bali
Posisi	Reservation Agent
Tempat	Kuta
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Reservasi (Hospitaliti & Pariwisata)
Gaji Min	Rp. 3.394.000
Gaji Max	Rp. 4.075.000

Job Title: Reservation Agent (Nightclub)

Key Responsibilities:

Guest Reservations:

• Handle all incoming reservation requests, whether through phone calls, emails, or an online booking system.
• Ensure reservations are accurately recorded in the system, including details such as the guest’s name, party size, preferred seating, special requests, and payment details (if applicable).

Customer Service:

• Provide exceptional customer service by assisting guests with booking inquiries, including providing information on events, pricing, and available VIP packages.
• Communicate with guests to confirm reservation details and address any questions or special requests.
• Handle cancellations and rescheduling of reservations professionally.

VIP and Special Guests:

• Manage VIP reservations, ensuring high-profile guests receive priority service and exclusive perks.
• Coordinate with other departments (e.g., security, event coordinators, or concierge services) to ensure VIP guests are treated with top-tier service.

Event Coordination:

• Coordinate with the nightclub’s event managers to ensure guest bookings align with scheduled events, ensuring availability of spaces and amenities.
• Assist in promoting special events, such as guest DJ appearances, themed nights, or holiday parties, by providing information to potential guests.

Data Entry and Reporting:

• Accurately input reservation details into the club’s booking system.
• Monitor and track reservation status, including special requests or changes in booking details, and prepare reports for the management team.

Conflict Resolution:

• Address issues or complaints related to reservations, such as overbookings or last-minute changes, and resolve them in a calm and professional manner.

Collaboration:

• Work closely with the floor managers, bartenders, and security staff to ensure that reservations are honored and guests are seated as planned.
• Assist in preparing the venue for high-traffic nights, ensuring that reservations align with space availability.

Skills and Qualifications:

• Customer Service: Strong communication skills and a friendly, approachable demeanor to deal with guests and resolve any issues effectively.
• Organizational Skills: Ability to manage multiple bookings and prioritize tasks.
• Attention to Detail: Ensure all reservation information is accurate and up-to-date.
• Time Management: Ability to work in a fast-paced environment, especially during busy hours and special events.
• Tech-Savvy: Comfortable using booking systems, spreadsheets, and other software tools.
• Problem-Solving: Ability to resolve customer issues quickly and efficiently, especially in high-pressure situations.

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