Lowongan Kerja Makassar Posisi Deputy Manager Operations – Japan Speaking – Medan & Makassar di PT VFS Services Indonesia

Info Loker

Perusahaan	PT VFS Services Indonesia
Posisi	Deputy Manager Operations - Japan Speaking - Medan & Makassar
Tempat	Makassar
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Asisten Administratif (Administrasi & Dukungan Perkantoran)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

About the role

We are looking for an experienced Deputy Manager Operations – Japan Speaking (N1/N2) to join our team in Makassar, South Sulawesi, or Medan, North Sumatera. In this full-time role, you will lead and manage our Japan-speaking teams, providing strategic direction and operational support. This is a great opportunity to help drive the company’s growth while advancing your career in administrative and office support.

What you’ll be doing

• Manage all day-to-day activities (administrative and functional) 
• At the Visa Application Centre, the responsibilities include:

1. Checking and verifying documents for visa processing
2. Handling cash and bank transactions (if assigned)
3. Accurately recording and updating application data
4. Managing passport delivery to the consulate, applicant, or logistics company 

• Conduct regular audits to ensure process accuracy and implement changes.
• Perform quality checks to identify and correct incorrect or incomplete visa application information.
• Monitor and reduce errors each month within acceptable limits.
• Improve customer and mission satisfaction by enhancing procedures and boosting productivity and cost-effectiveness.
• Align teams to achieve set goals and targets.
• Ensure compliance with VFS Global policies and procedures.
• Maintain high standards of ethics, integrity, and corporate compliance.
• Complete all processes within the required timeframes.
• Support personal and professional development by conducting regular training for yourself and your team.
• Ensure staff attend HR-scheduled training and monitor internal processes.
• Achieve VAS (Value Added Services) targets and ensure VAC productivity and security (physical and data).
• Mentor your team and assist in succession planning to ensure future leadership.

What we’re looking for

• Fluency in Japanese (N1/N2 level or equivalent)
• 2-5 years of experience, preferably in Travel, Tourism, or the Service Industry
• Strong leadership and team management skills, with the ability to motivate and develop teams
• Excellent problem-solving and decision-making abilities, focused on continuous improvement
• Proficient in Microsoft Office and other relevant software
• Bachelor’s degree or equivalent in a related field

What we offer

At PT VFS Services Indonesia, we are committed to providing a supportive and collaborative work environment that enables our employees to thrive. We offer a competitive compensation package, opportunities for career development, and a range of benefits to support your well-being. Join us and be a part of a dynamic and growing organization that values your contribution.

Apply now to become our next Deputy Manager Operations – Japan Speaking (N1/N2) and be a part of our exciting journey!

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