Lowongan Kerja Jakarta Raya Posisi Technical Account Manager / Customer Service di PT. PERSOLKELLY Recruitment Indonesia

Info Loker

Perusahaan	PT. PERSOLKELLY Recruitment Indonesia
Posisi	Technical Account Manager / Customer Service
Tempat	Jakarta Raya
Jenis Pekerjaan	Kontrak
Spesialisasi Dibutuhkan	Manajemen Akun & Relasi (Penjualan)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Job Description     :

1. Hire, train and support customer service specialist in their roles
2. Monitor and evaluate the performance of all customer service specialists, by first call resolution, service satisfaction, call pick-up rate and quality of response
3. First point of escalation for issues and queries faced by customer service specialists
4. Level 2 escalation point for customer complaints
5. Identify any operational issues and suggest improvements
6. Prepare reports/metrics and analyse available data
7. Evaluate call centre technologies and customer service standards
8. Form service centre operational strategies, including capacity planning
9. Meet financial objectives of the service centre
10. Meet the agreed service levels of the service centre

Requirements          :

1, Min. 5 years’ experience in a bank customer service environment with team lead or managerial experience

2, Strong banking knowledge

3, Fluency in English languages (Must)

4, Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone voice

5, Track record of over-achieving quota

6, Familiarity with CRM systems and practices

7, Customer focus and adaptability to different personality types

8, Ability to multi-task, set priorities and manage time effectively

9, Bachelor’s degree or above

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Manajemen/Konsulting HR
• Ukuran Perusahaan: 1001 - 2000 pekerja
• Waktu Proses Lamaran: 28 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)