Lowongan Kerja Bali Posisi Front Office di PT. Arnalaya Resorts Indonesia

Info Loker

Perusahaan	PT. Arnalaya Resorts Indonesia
Posisi	Front Office
Tempat	Bali
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Kantor Depan & Tamu (Hospitaliti & Pariwisata)
Gaji Max	Rp. 3.318.628

Job Title: Front Office Staff (Guest Service Agent)

Job Responsibilities:

• Greet and welcome guests upon arrival in a professional and friendly manner.
• Handle guest check-in and check-out processes, including verifying bookings and payments.
• Provide information about hotel facilities, rooms, rates, and services to guests.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Manage phone calls, reservations, and emails, ensuring all communication is handled efficiently.
• Coordinate with housekeeping and other departments to fulfill guest needs and requests.
• Maintain accurate guest records and handle cash and credit card transactions securely.
• Assist in managing room assignments and ensuring smooth room allocation.
• Monitor and ensure lobby area cleanliness and organization at all times.

Requirements:

• Minimum high school diploma (SMK in Hospitality preferred); diploma or bachelor’s degree in hospitality or a related field is a plus.
• At least 1 year of experience in a similar position in a hotel or hospitality environment (fresh graduates are welcome to apply).
• Proficiency in Microsoft Office (Word, Excel) and hotel reservation software (e.g., OPERA, VHP, or similar).
• Strong communication skills in Bahasa Indonesia and English (additional languages are a plus).
• Excellent customer service and interpersonal skills.
• Good organizational and multitasking abilities.
• Willingness to work in shifts, including weekends and holidays.
• Presentable, professional appearance with a positive attitude.
• Willingness to work in Nusa Ceningan Island

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