Lowongan Kerja Bali Posisi Telephone Service Staff di PT. Arnalaya Resorts Indonesia

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Perusahaan	PT. Arnalaya Resorts Indonesia
Posisi	Telephone Service Staff
Tempat	Bali
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Berhadapan dengan Konsumen (Call Center & Layanan Konsumen)
Gaji Max	Rp. 3.318.628

Job Title: Telephone Service Staff

Job Responsibilities:

• Answer and handle incoming calls promptly and professionally.
• Provide accurate information about hotel facilities, services, and room availability to guests and callers.
• Redirect calls to the appropriate departments or team members as needed.
• Take and relay messages accurately to ensure smooth communication within the hotel.
• Assist guests with room service orders, special requests, and other inquiries via telephone.
• Maintain a professional and polite tone when dealing with guest complaints or concerns and escalate them to the relevant departments when necessary.
• Monitor and operate the hotel’s telephone system efficiently.
• Keep detailed records of calls, inquiries, and messages for reference.
• Ensure guest wake-up call requests are accurately scheduled and delivered.
• Collaborate with the front office and other departments to ensure excellent service delivery.

Requirements:

• Minimum high school diploma (SMK in Hospitality preferred); a diploma or bachelor’s degree in hospitality or a related field is an advantage.
• Experience in a similar position in a hotel or call center environment is a plus (fresh graduates are welcome to apply).
• Strong communication skills in Bahasa Indonesia and English (other languages are a bonus).
• Excellent phone etiquette and customer service skills.
• Proficient in handling multi-line telephone systems and basic computer applications.
• Detail-oriented with good organizational skills.
• Ability to stay calm under pressure and handle multiple calls simultaneously.
• Willingness to work in shifts, including evenings, weekends, and holidays.
• Willingness to work in Nusa Ceningan Island

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