Lowongan Kerja Jakarta Selatan Posisi It Infra Support di PT NTT Data Indonesia

Info Loker

Perusahaan	PT NTT Data Indonesia
Posisi	It Infra Support
Tempat	Jakarta Selatan
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	D3 (Diploma), D4 (Diploma), Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Perangkat Keras, Komputer/Teknologi Informasi
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

• Coordinates diagnoses and troubleshoots incoming employee calls.
• Provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access.
• Provides timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel.
• Provides case status updates to management and end-users. Supports and maintains effective relationships with users.
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.

Working at NTT

IT Service Desk Specialists are responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. These individuals ensure the timely restoration of service for NTT Ltd internal clients by managing requests (Incidents, Service Requests, Events, and Problems) through to successful completion.

Key Roles and Responsibilities:

• Respond to user inquiries, assess problems and issues with IT equipment and applications.
• Receive, validate and log client requests and provide first and second-level support for workstations, applications, mobile devices, communications, network infrastructure, and related technology.
• Assists with the problem management process by collating problem information and verifying client entitlements prior to creating a recording of a problem classification or category.
• Assist with the writing of training manuals and updating known error documents.
• Develop good relationships with key stakeholders, internally and externally.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Fields support calls, chat, email, tickets, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Tracks requests and determines current activity on them.
• Analyze and interpret the requests to ensure that the classification, prioritization, and escalation of the requests are correct.
• Responsible for managing requests through to resolution within the required standards and conditions by coordinating product requests and liaising with relevant business colleagues to ensure resolution.
• Keep up to date on developments in the technology environment.
• Run reports to determine malfunctions that continue to occur.
• Knowledge, Skills, and Attributes:
• Knowledge of service desk procedures and related trouble-shooting protocols
• Ability to work in a team to provide optimal service and support to employees
• Be a self-starter that takes initiative, bringing both interpersonal skills and creative problem-solving skills along with great attention to detail
• Client service orientation
• Communicates clearly and effectively, maintains confidentiality, and interacts with employees professionally
• Academic Qualifications and Certifications:
• Relevant information technology or related degree
• ITIL
• Any other relevant certifications

Required Experience:

• Service desk experience
• Experience managing Active Directory users and groups
• Experience managing and troubleshooting Active Directory workstations, such as joining a domain, network login issues, or applying GPOs
• Experience troubleshooting Windows 10
• Experience with basic networking concepts, such as IPv4, DHCP, and DNS
• Experience managing Office 365 and/or G Suite a plus
• Experience using Jira Service Desk a plus
• Experience troubleshooting VOIP phones and conference room equipment a plus
• Experience troubleshooting OS X a plus
• Experience working with stakeholders across a variety of levels internally and externally

What will make you a good fit for the role?

• Diploma/Bachelor degree in computer science or engineering from a reputed university.
• Solid understanding of the full mobile development life cycle.
• More than 3 years experience as IT Support
• Excellent knowledge on operating system and troubleshooting
• Having good programming skills
• Good skills on SQL Server 

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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Deskripsi Perusahaan

Info Perusahaan

• Industri: Komputer/Teknik Informatika (Perangkat Lunak)
• No. Registrasi: NDID/HR-2020/3a
• Ukuran Perusahaan: 51 - 200 pekerja
• Tunjangan dan Lain-lain: Asuransi Gigi, Tip, Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja), Career, Training & Development, Etc