Lowongan Kerja Ubud Posisi Front Desk Agent di HQ Coworking

Info Loker

Perusahaan	HQ Coworking
Posisi	Front Desk Agent
Tempat	Ubud
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Kantor Depan & Tamu (Hospitaliti & Pariwisata)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Key Responsibilities

1. Guest Services
• Greeting guests and managing check-in and check-out procedures.
• Handling guest inquiries by providing information about rooms, hotel services, and local attractions.
• Resolving complaints and conflicts with a strong focus on customer satisfaction.

2. Administrative Duties
• Registering guests in the hotel property management system (PMS).
• Handling financial transactions, including payments, invoicing, and deposit management.
• Preparing shift reports on occupancy, revenues, and completed operations.

3. Coordination with Other Departments
• Communicating room readiness information to housekeeping.
• Coordinating with maintenance staff to resolve room-related issues.
• Collaborating with the restaurant and other hotel services to arrange additional guest amenities.

4. Compliance with Standards
• Adhering to brand standards in guest interactions and service delivery.
• Ensuring the confidentiality of guest data and compliance with security policies.

Competencies and Skills

1. Professional Skills
• Proficiency in hotel property management systems (e.g., Opera, Fidelio).
• Knowledge of cash handling and payment systems.
• Strong problem-solving and conflict resolution skills.

2. Communication Skills
• Confident command of English (knowledge of additional languages is a plus).
• Ability to communicate clearly and politely with both guests and colleagues.

3. Personal Qualities
• Customer orientation and friendliness.
• Stress tolerance and the ability to work effectively in a multitasking environment.
• Responsibility, punctuality, and attention to detail.

4. Organizational Abilities
• Effective time management and task prioritization.
• High level of self-discipline and organization.

Candidate Requirements

• Education: Secondary vocational or higher education (hospitality or tourism preferred).
• Work Experience: Experience in hospitality, sales, or customer service is preferred but not mandatory.
• Technical Skills: Proficient in using computers and office software.

Working Conditions

• Shift-based schedule, including night shifts.
• Work in a dynamic environment requiring constant guest interaction.
• Opportunities for professional growth in the hospitality industry.

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