Lowongan Kerja Bali Posisi Villa Concierge di PT FIN ENGINE INDONESIA

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Perusahaan	PT FIN ENGINE INDONESIA
Posisi	Villa Concierge
Tempat	Bali
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Kantor Depan & Tamu (Hospitaliti & Pariwisata)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

in search of an excellent

Boutique Villa Concierge

ABOUT US: Narawanga Villas is a private boutique villa company with 2 4-bedroom villas based in Umalas, Bali. The architecture and brand blend modern design with traditional elements. We are inspired by the history of Indonesia’s greatest empire Kerajaan Majapahit, and so are our villas. The primarily target market is Asian families, who will appreciate the connection to Indonesia and Bali’s deep cultural heritage, while enjoying the luxury and privacy of a full-service, private villa experience.

JOB OVERVIEW: We are seeking a dedicated and empathy driven Boutique Villa Concierge to ensure our guests experience the highest level of service throughout their stay. The ideal candidate is warm, professional, and detail-oriented, with a strong understanding of luxury hospitality. They will act as the first point-of-contact for our guests, handling all their requests and needs with grace and efficiency. English proficiency is required. Working directly for the owners, there is a clear opportunity for learning, growth and advancement in this role.

Key Responsibilities

• Guest Services: Welcome, orientation, check-in, and walkthroughs, departure and check-out
• Personalized Itineraries: Work closely with guests to create bespoke itineraries, including restaurant bookings, tours, spa treatments, and cultural activities.
• Problem Solving: Proactively address and resolve any guest issues or complaints in a professional and timely manner, ensuring satisfaction.
• Coordination: Collaborate with villa staff (housekeeping, maintenance, and culinary team) to ensure guest requests are met promptly and accurately.
• In-Villa Services: Arrange in-villa services such as private chefs, yoga sessions, and massage therapists as requested by guests.
• Guest Communication: Maintain communication with guests throughout their stay to ensure their needs are anticipated and met, and that they have an exceptional experience.

Requirements

• Previous experience in a similar role within a luxury villa, hotel setting or cruise ship is highly preferred.
• Excellent written and verbal communication and interpersonal skills in both English and Bahasa Indonesia (other languages, plus).
• Strong curiosity and growth mindset; entrepreneur mentality is a plus
• Ability to handle guest concerns with patience and professionalism.
• A passion for luxury hospitality and delivering high-level guest experiences.
• Ability to work flexible hours, including weekends and holidays.
• Don’t need to be from Bali, a specific age or gender; clean grooming is required

Benefits

• Competitive salary based on experience.
• It is our hope to develop this role into a more generalist/manager type position with authority and degrees-of-freedom over time
• Opportunity to work in a luxury environment with a focus on personalized guest service

To express interest: Send a letter of introduction (cover letter) that articulates the service experience you delivered that most surprised a customer and how you came up with the idea; and a current CV to [email protected]

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