Lowongan Kerja Kebayoran Lama Posisi Microsoft Systems Engineer di PT NTT Indonesia

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Application Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Packaged Application technologies such as ERP, Middleware and other business critical software remain operational through proactively monitoring, identifying, investigating, and resolving Application-based incidents, service requests and alerts.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients’ Application infrastructure and services.

The Application Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you’ll be doing

Key Responsibilities:

• Troubleshooting and maintenance of all above mentioned Microsoft Enterprise level products
• Knowledge and troubleshooting capability with multiple high availability solutions
• Continuous proactive maintenance, auditing, and monitoring of our customers Microsoft environments
• Working with other infrastructure teams as well as non-infrastructure teams throughout organization on tasks
• Implementing server hardening/security best practices
• Server performance/capacity planning
• Troubleshooting supported end user application server issues
• Responsible for maintaining supported customer applications that may require modifications to work in a client server environment
• Responsible for all tuning, monitoring and performance recommendations of the Microsoft systems
• Thorough environment documentation

Academic Qualifications and Certifications:

• Bachelor’s degree, or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications such as (but not limited to) – Microsoft Certification (MCSA, MCSE, MC: Windows Server Hybrid Administrator)

Required Experience:

• Moderate level of relevant managed services experience.
• Minimum 4 years’ experience in MS Active Directory, MS Exchange & MS Exchange Online / Office 365
• Have experience for security related to MS Exchange, O365 & AD

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.