Lowongan Kerja Bali Posisi Senior Front Office Coordinator di Jape Group Australia

Info Loker

Perusahaan	Jape Group Australia
Posisi	Senior Front Office Coordinator
Tempat	Bali
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Kantor Depan & Tamu (Hospitaliti & Pariwisata)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

The Location

This role is based in the capital of Timor-Leste, Dili, a place of burgeoning opportunities as one of the world’s youngest nations. 

Watch the sun rise over the mountains and set over the beautifully blue ocean horizon every day. Timor-Leste is an up-and-coming tourism destination for discerned travellers looking for new experiences in a unique setting, rich in history, culture, and friendly smiles. 

The Company

Timor Plaza is a premier shopping centre and commercial property hub in Dili, Timor-Leste. Owned by the Jape Group, it is home to a vibrant mix of retail, dining, and entertainment options, along with office spaces, and various accommodation options at Timor Plaza Hotel & Apartments. 

To find out more, visit our website or watch our video below.

The Opportunity

We are seeking for an experienced Senior Front Office Coordinator to head our front office team to provide our guests with a memorable experience. 

You will be reporting directly to the Front Office Manager and responsible for providing a high level of customer service and overseeing the day-to-day operations of the front office. 

As the Senior Front Office Coordinator, you’ll serve as the welcoming face and the embodiment of our hotel’s image. Exceptional interpersonal skills and a friendly demeanour are paramount for success in this role.

Duties and Responsibilities: 

• Assist the Front Office Manager by ensuring that the front office operation runs smoothly and ensure improvements are made
• Ensure daily house count, arrivals/departures, in-house group activities, room rates, special rates, promotions, adjusting guest allocations and online bookings are monitored
• Providing front office services such as concierges, member services, reservations, valet, luggage, communications, and transportation
• Maintain occupancy, revenue, other expenses, and profit margins within management parameters
• Set room inventory controls by adjusting rates and conducting daily calls to determine selective competitor’s rates
• Maintain desired levels of quality using management standards, guest comment cards, website reviews and management inspection scores
• Understand and follow policies and for the hotel’s key control system
• Physically check all assets belonging to the Front Office are well taken care of 
• Perform night audit when needed

The Perfect Fit

To be considered for the role, the ideal candidate will have:

• A Bachelor’s degree (or higher) in Hospitality, Tourism, or similar field
• At least 2 years’ experience in a similar role in a 4 or above star Hotel
• Strong customer service skills
• Exceptional organisation, leadership, problem solving & communication skills
• Strong knowledge of related computer and Hotel management software
• In depth knowledge of hotel and customer service best practices
• Fluency in written and spoken English and Bahasa Indonesia

Preference will be given to candidates who have additional language skills, particularly Chinese Mandarin.

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Deskripsi Perusahaan

Info Perusahaan

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