Lowongan Kerja Jakarta Pusat Posisi Group Desk Manager di PT Potentia HR Consulting

Info Loker

Perusahaan	PT Potentia HR Consulting
Posisi	Group Desk Manager
Tempat	Jakarta Pusat
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Manajemen (Teknologi Informasi & Komunikasi)
Gaji Min	Rp. 20.075.000
Gaji Max	Rp. 25.075.000

About our client
 

Our client is a an OTA company with years of experience and presence in India, the Philippines, Indonesia, Singapore, and UAE.

Position Overview: 

• We are seeking a dynamic and experienced Group Desk Manager to oversee and manage our Group Sales operations. The Group Desk Manager will be responsible for coordinating group bookings, relationship with all airlines, managing a team of group desk staffs, and ensuring smooth communication and coordination between various departments to deliver seamless group travel experiences to Travel Agents.
   

Key Responsibilities:

Group Bookings Management:

• Coordinate group bookings from initial inquiry to post-flight follow-up.
• Liaise with travel agencies, corporate clients, and stakeholders to facilitate group reservations, ensuring compliance with airline policies.
• Monitor group booking trends to identify revenue optimization opportunities.
• Report all Service Desk metrics, including establishing and maintaining KPIs.
• Manage Incident Management activities, including reporting, escalation, and resolution.
• Accountable for problem management, including root cause analysis.
• Set and achieve monthly group sales and revenue targets.
• Design and implement streamlined work procedures and processes.
• Maximize client retention for repeat business opportunities.
• Publish internal monthly sales reports.

Team Leadership and Development:

• Lead and motivate group desk staff to meet performance targets and deliver exceptional customer service.
• Provide coaching, training, and performance feedback to enhance skills and productivity.
• Foster a collaborative work environment that promotes teamwork and accountability.
• Ensure Group desk KPIs are met and maintained.
• Develop and execute effective sales plans.

Operational Efficiency:

• Implement and optimize processes to streamline group booking operations and improve efficiency.
• Ensure accurate and timely processing of group reservations, ticketing, seat assignments, and special requests.
• Monitor and analyze performance metrics to identify and address areas for improvement.
• Accountable for team performance, productivity, and profitability.
• Evaluate and implement sales technologies to improve efficiency.
• Enhance sales performance management and analyze team performance.

Customer Service Excellence:

• Ensure personalized and attentive service for all group passengers throughout their journey.
• Address customer inquiries, complaints, and escalations promptly, striving to exceed expectations.
• Proactively identify opportunities to enhance the group travel experience and improve customer satisfaction.
• Apply effective time management for quick follow-up and service closure.

Cross-Functional Collaboration:

• Collaborate with departments including revenue, sales, marketing, operations, customer service, and vendors for seamless group travel coordination.
• Communicate effectively with internal stakeholders to resolve issues and align on group booking priorities.

Qualifications:

• Graduate degree in any field.
• Minimum of 5 years of experience in a similar position (Group Desk Manager), with a proven track record in group reservations management.
• Excellent communication, interpersonal, and negotiation skills.
• Solid understanding of airline industry regulations, policies, and procedures.
• Proficiency in airline reservation systems (Sabre, Travelport, Amadeus) and Microsoft Office Suite.
• Strong relationships with airlines.

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Deskripsi Perusahaan

Info Perusahaan

• Industri: Manajemen/Konsulting HR
• No. Registrasi: -
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 29 hari