Lowongan Kerja Jakarta Raya Posisi Helpdesk Operators di PT Global Paramitra

Info Loker

Perusahaan	PT Global Paramitra
Posisi	Helpdesk Operators
Tempat	Jakarta Raya
Tingkatan Kerja	Tidak Terspesifikasi
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Kontrak
Spesialisasi Dibutuhkan	Pelayanan, Teknikal & Bantuan Pelanggan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job description & requirements

MC Payment Indonesia (PT MCP Indo Utama) is a payment system service provider (Payment Gateway) company that has obtained a license from Bank Indonesia. We work with banks and partners to serve payment technology needs for merchants to receive payments electronically.

In MC Payment, you will be part of a team that delivers solid online payment solutions for online and retail merchants in Indonesia. To do so, we are looking for developers with strong passion in technology to. 

Mc Payment is looking for motivated and highly talented individuals to help grow the company and achieve its hugely ambitious goal. Mc Payment prides itself on having an excellent internal culture, where we strive hard to create the best possible working environment: a healthy mix of change, fast pace, supportive atmosphere, ecosystem collaboration and of course, fun.

Mc Payment hires team members of excellent in every role. While a lot will be asked of you, you will benefit greatly from working in open, collaborative team. Working at Mc Payment is fast-paced and team-oriented with an emphasis in delivering the highest quality work in every field to ensure our own and our member’s success.

Responsibilities:

• Take ownership and ensure that all reported cases within the assigned product group(s) are resolved appropriately and on time without exceeding the SLA.
• Act as the first layer to support clients.
• Create incident reports for each case, outlining the issue and resolution, to update and improve the FAQ repository on a regular basis, which is used as a guidance for future cases.
• Monitor and respond quickly to incoming tickets requested from clients related to any issues from a client within the response and resolution times agreed to by the Client.
• Monitor transaction?
• Diagnose, analyze, and formulate solutions to unexpected problems remotely.
• Possess a strong drive to provide excellent customer service and experience, with an awareness of prioritization of incidents and their relative significance to the business as a whole.
• Solve reported cases via telephone within the response and resolution times as agreed to by the Client.
• Coordinate with the Technical Teams to ensure that all messages are delivered through telephone and e-mail, to ensure that clients have accurate information of the respective resolution.
• Ensure that there is minimal to no repetition of incidents with the same complaints.
• Collaborate with the Service Desk Supervisor and other relevant team to analyze the root cause of each incident and formulate solutions to ensure timely resolution of similar issues in the future.
• Proactively and continuously seek the relevant training on the assigned product group(s) in order to improve capability to perform the aforementioned responsibilities.
• Escalate unresolved issues to the Service Desk Supervisor should their complexity be beyond your current competency.
• Proactively take the ownership to follow up highly critical and highly urgent cases and treat them with the necessary and immediate escalation, not only to the Service Desk Supervisor but also to other related stakeholders or divisions.

Job Requirements :

• Diploma or Bachelor’s degree in the area of Technology or any related field.
• Minimum 1-2 years of experience as a Helpdesk Support.
• IT-savvy with strong understanding towards IT systems to formulate a series of diagnostic
• or investigative questioning to provide accurate root causes of technical issues
• Strong communication skills with ability to convey messages clearly both verbally or in writing
• Strong analytical, critical, and logical way of thinking
• Attention to detail
• Passionate in problem-solving
• Written and spoken English is a PLUS
• Hands-on with data processing tools such as Microsoft Office or ticketing systems.

*Customer service/helpdesk for receipt handling complain from merchant ecommerce 24 hour.

Skills

• Help Desk
• Customer Service
• Microsoft Office
• Information Technology

Culture

At MC Payment Indonesia (PT MCP Indo Utama), we are striving to provide our merchants with various payment acceptance and innovative solutions. We care about our merchants’ business growth as well the personal growth of our employees.

Benefits and perks of working with us include:

Lifestyle: casual dress code, team outing, health insurance

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Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Properti/Real Estate
• Ukuran Perusahaan: 1- 50 pekerja
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)