Lowongan Kerja Ubud Posisi Guest Happiness Shift Leader di Soulshine Bali

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Perusahaan	Soulshine Bali
Posisi	Guest Happiness Shift Leader
Tempat	Ubud
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Kantor Depan & Tamu (Hospitaliti & Pariwisata)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

A Guest Happiness Shift Leader has the primary function to ensure the smooth and efficient operation of the front desk or reception area / Guest Happiness Area, Scipe of Responsibilities:

1. Provide exceptional customer service by greeting guests, assisting with inquiries, and addressing concerns or complaints.

1. Supervise Guest Happiness operations during assigned shifts, ensuring all guest needs are met efficiently and professionally.

1. Handle guest check-ins and check-outs, including verifying information, processing payments, and issuing room keys.

Menangani check-in dan check-out tamu, termasuk memverifikasi informasi, memproses pembayaran, dan mengeluarkan kunci kamar.

1. Lead and direct Guest Happiness and other staff members during assigned shifts, providing guidance, support, and training as needed.

1. Delegate tasks and responsibilities effectively to ensure smooth operations and optimal guest service.

1. Conduct pre-shift briefings to communicate goals, updates, and expectations to the team.

1. Oversee the reservation process, including managing room inventory, rates, and availability.

1. Coordinate room assignments, upgrades, and special requests according to guest preferences and loyalty program status.

1. Monitor reservation systems to ensure accuracy and resolve any discrepancies or issues.

1. Handle cash, credit card transactions, and billing processes accurately and securely, following established accounting procedures.

1. Reconcile cash drawers, prepare bank deposits, and maintain accurate records of financial transactions.

1. Assist in auditing guest accounts and resolving any billing disputes or discrepancies.

1. Maintain Guest Happiness operations manuals, standard operating procedures (SOPs), and guest service protocols.

1. Prepare reports on occupancy rates, revenue forecasts, and guest feedback for management review.

1. Assist with administrative tasks, such as answering phones, responding to emails, and managing reservations systems.

1. Provide on-the-job training and coaching to front desk staff to enhance their skills and knowledge.

1. Conduct performance evaluations and provide feedback to team members to encourage growth and development.

1. Identify training needs and opportunities for improvement within the team and communicate them to management.

1. Ensure compliance with hotel security policies and procedures, including key control, guest confidentiality, and emergency response protocols.

1. Monitor the lobby area and public spaces for any security concerns or suspicious activities.

1. Act as a first responder in emergency situations, following established procedures and protocols.

Persyaratan minimum:

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 October 2024

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