Lowongan Kerja Jakarta Pusat Posisi Operations Associate di PT. LALAMOVE LOGISTIK INDONESIA

Info Loker

Perusahaan	PT. LALAMOVE LOGISTIK INDONESIA
Posisi	Operations Associate
Tempat	Jakarta Pusat
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Kurir, Sopir & Jasa Pos (Manufaktur, Transportasi & Logistik)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Lalamove is disrupting the logistics industry by connecting customers and driver-partners directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it!  

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year-old company reached unicorn status in 2018, is well funded by prominent VCs, and has kept growing at tremendous speed since. 

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver-partners, Execution, and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility – awareness in ourselves to learn from others and never stop improving. 

At Lalamove, we strongly believe in the power of community. Millions of driver-partners and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have the ambition to build an international brand by establishing an even more global presence. 

We are looking for an Operations Associate (Driver Partner’s Quality), based in Jakarta. The ideal candidate has experience in fast-paced, dynamic environments and can help scale and manage our rapid growth across Indonesia. We are seeking someone who can thrive in a collaborative, open, and fun culture! If you are passionate about solving delivery problems through empowering communities, come join us and experience exciting, rapid growth!

Think you are up for it? Apply now and join us as #OneLalamove!

THE RECRUITMENT PROCESS WILL BE CARRIED OUT IN ENGLISH AND ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

What you’ll do:

• Maintain Driver-Partner’s Education & Quality for 2-wheel and 4-wheel
• Provide deep analysis to find the root cause of driver-partners quality issues and apply the most effective solutions
• Work closely with the Customer Service team to address and investigate any order disputes
• Support the Education team in handling driver-partner issues
• Provide training material or driver-partners communications to ensure drivers understand the importance of driver service quality
• Handle any driver-partner’s issues and appeals 
• Develop and implement strategies to reduce driver-partners quality issues

What you’ll need:

• Bachelor’s degree in Industrial Engineering/ Operations Management/ Logistics Management from a reputable university
• Min 1 year experience in related industries
• Proficient in Excel or Google Sheets
• Fluent in English (spoken and written)
• Ability to operate design tools (Canva) is a plus
• Agile in a fast-paced environment.

What we seek:

• Positive attitude
• Detailed oriented
• Proactive and self-starter
• Strong communication skills within and cross-department

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Komputer/Teknik Informatika (Perangkat Lunak)
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 6 hari
• Tunjangan dan Lain-lain: Waktu regular, Senin - Jumat, Kasual (contoh: Kaos), BPJS, Health Insurance, Bonus, Spouse/ Child Leave, Bonus Paid Leave, Free meal