Lowongan Kerja Jakarta Raya Posisi #10157 Software Engineer – Customer Platform di PT Aplikasi Karya Anak Bangsa (GO-JEK Indonesia)

About the Role

As a backend engineer in the Resolution Experience team, you’ll contribute to help the Gojek Care team to achieve the best Customer Service in class. You will take the wheel in overseeing Backend Engineering for the team – designing and developing highly scalable, reliable, and maintainable solutions. You will establish and evangelize the best engineering practices for your team to follow, and improve operational excellence and SLA’s of the microservices owned by the team. 

About the Team

The Resolution Experience team is a key function for our customer care vision of providing the best in class customer service agents by reducing agent defect rate, providing best service, and faster resolution time. Our Agent Experience team, a part of the larger CareTech team is a group of Salesforce engineers and product engineers based in Jakarta. We are in charge of creating improvement on agent experience by making the Ticketing System a better place for them (less defect), reducing friction of agents when handling customer’s tickets for faster resolution (shorter resolution time) and removing dependency on the team to support Gojek initiatives (decentralize work).

One of the biggest challenges this team has is to improve our customer service agents in terms of making their work easier with the best quality ticket resolution delivered to our loyal customers.

Off hours, you’d probably find us hang out, dinner together or playing games

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek 

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial (“GoTo”) only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo’s official recruitment channels.