Lowongan Kerja Jakarta Pusat Posisi Software Technical Support di PT Hashmicro Solusi Indonesia

Info Loker

Perusahaan	PT Hashmicro Solusi Indonesia
Posisi	Software Technical Support
Tempat	Jakarta Pusat
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Perangkat Lunak, Komputer/Teknologi Informasi
Gaji Min	Rp. 5.000.000
Gaji Max	Rp. 7.000.000

Responsibilities:

• Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.
• Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage.
• Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.
• Determine, review criticality and prioritize resolution of issues.
• Resolve cases and provide updates to customer
• Engage in the Knowledge Management process by creating and using materials.
• Guide clients to use self-help resources.
• Offer direct customer service and technical support to users through phone, email and in-person.
• Support clients to answer queries, locate information and review technical requirements.
• Record customer change requests and technical requirements.
• Record issues and solutions to troubleshoot guides.

Qualifications:

• Proficient in at least one programming language and database management to be able to understand and communicate effectively with developer team
• Candidates must possess at least a Bachelor’s Degree in Computer Science/Information Technology or equivalent.
• Strong customer communication skills to manage customer’s expectations
• Able to communicate in English with overseas team
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles
• ERP Knowledge and Accounting Knowledge is a plus
• Knowledge in Odoo is a plus
• Fresh Graduates welcome to apply

Benefits:

• Competitive salary, based on result-oriented personal performance review
• Significant career growth opportunities, based on personal performance review every 9 months

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Komputer/Teknik Informatika (Perangkat Lunak)
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 8 hari
• Tunjangan dan Lain-lain: Tunjangan Pendidikan, Tip, Olahraga (contoh: pusat kebugaran), Parkir, Waktu regular, Senin - Jumat, Scheduled performance appraisals, Smart Casual
• Lokasi: Petojo