Lowongan Kerja Surabaya Posisi Customer Service Manager di PT Decathlon Sports Indonesia

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Perusahaan	PT Decathlon Sports Indonesia
Posisi	Customer Service Manager
Tempat	Surabaya
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Manajemen & Dukungan (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Develop my store business through a circular economy.

• Build with in-house (teammates) and external actors a strategy that develops both product-service systems (product hire, subscription ..) and sustainable development ( buy-back, second-hand …).
• Physically and digitally communicate product-service systems and sustainable development solutions 
• Lead implementation of how to sell product-service systems and sustainable development (areas, process) throughout the store and departments.
• Lead teammates (Dept. Mgr, Sales Assistants) by making them responsible and getting them involved in developing sales and product-service systems.
• Lead business trajectory developing sustainable sales development, along with the action plans.

Develop store sales by leading the services policy.

• Build services policy directly generating T/O (orders, Deca pro ..) or contributing to our products’ sales (Test, in-store credit, insurance, gift cards…).
• Communicate services physically (store and dept.) and digitally
• Lead implementation of how to sell services (areas, process)
• Lead teammates (Dept. Mgr, Sales Assistants…) by making them responsible and getting them involved in the promotion and sales of services.
• Lead services business trajectory, along with the action plans.

Build and lead customer engagement and satisfaction policy in all channels.

• Introduce teammates and customers to the loyalty program  and manage it.
• Facilitate the development of a good quality portfolio of members and identified transaction rate
• Manage local omnichannel communication generating traffic
• Facilitate physical or digital customer feedback to ensure they are delighted.
• Facilitate customer welcome to ensure customer satisfaction and increase the conversion rate.

Build and facilitate a local payment processing policy

• Set out payment solutions matching customers’ experience (QCO, traditional, mobility…)
• Define the spatial area helping to maximise customers’ self-service.
• Manage your payment processing activity and define the human resources required for each period of the year ( multiskilled, dedicated, temporary contracts…)
• Guarantee the store teammates’ customer service/payment processing training.
• Guarantee back office management and compliance with customer service and payment processing procedures
• Guarantee teammates and customers safety

Develop, motivate and take care of human capital 

• Animate the managerial scheme ( Project team – individual, Mission, individual meeting, Remuneration, Performance ) by integrating the challenges of transformations..
• Develop teammates’ autonomy  through a skills integration and development plan.
• Respect and enforce all staff legal rules

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