Lowongan Kerja Tangerang Posisi Service Engineer – Scientific di PT Horiba Indonesia

Info Loker

Perusahaan	PT Horiba Indonesia
Posisi	Service Engineer – Scientific
Tempat	Tangerang
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pemeliharaan (Teknik)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

The Applicants for this position should have experience as a Service Engineer in instrumentation industry, and familiar with Scientific/Analytical instrumentation, good in communication and presentation skill, self-motivated, have personnel manage knowledge, fast learner and able to work independently with the following qualifications:

MAIN RESPONSIBILITY:

• To provide new instrument installation, commissioning, and training to end user.
• To provide maintenance, repair and troubleshooting of HORIBA Instruments.
• Attending customer and distributor enquiry and issue.

INSTALLATION & SERVICE SUPPORT: 

• Responsible for the installation and getting the final acceptance from the customer
• Responsible for the maintenance of the installed base
• Responsible for keeping the demo equipment fully operational
• Provides customer service for all instrumentation
• Provides customer phone and e-mail support
• Performs field service for installations and repair
• Trains customers on software and hardware of instrument
• Perform upgrades, modification relocation of instruments
• Handles in-house customer repairs
• Promote service replacement parts, service maintenance
• Support sales team for site survey of Horiba & competitor install base
• Responsible for getting the acceptation documents for final payment

QUOTATIONS:

• Prepare quotations for service issue when system out of warranty
• Prepare quotations for parts and service contract

COMMUNICATION:

• Make sure that the communication is clear and trustfully
• Provide a report through CRM immediately after each visit
• Share the report with other people
• Update the CRM customer data base after each visit
• Ensure that the customer received all the information as requested
• Report to the management for any problems
• Write in English a trouble-shooting note for each solved problem

TRAINING:

• Responsible for a proper training of the customer
• Responsible for being properly trained

RECEIVABLES & FINANCES:

• Provide help to the sales coordinator to collect the remaining fund
• Responsible for cost reduction by optimizing travel itinerary, and time reduction for installation and repair

OTHER ISSUES FOR OPERATION:

• Assist CSA in Singapore to follow local installation process for all new system and for all product lines, until full acceptance of the system by customer
• Participation on request to technical seminars or shows
• Provide all the necessary information to the sales coordinator to updated customer data base
• Provide all the necessary information to the sales coordinator to updated user list
• Other duties as assigned

REQUIREMENTS: 

• Minimum bachelor’s degree in physics, instrumentation or chemical engineering
• Minimum 2 years’ experience as Service Engineer in instrumentation industry or similar industry is preferred 
• Familiar with Scientific/Analytical instrumentation, Experience in spectroscopy is preferred 
• Strong communication & presentation skill with the ability to influence promotional efforts of Customer
• Ability as a trainer
• Good knowledge of Microsoft office (Excel, Power point, word).
• Fluent in English language
• Having a driver license Preferred (sim: A)
• Regional support (able to travel)

Other benefit : 

• BPJS KT, BPJS KS, health insurance, maternity allowance max 3 children, spectacles  
• Actual cost telephone allowance for business purpose
• Actual cost toll & parking for business travelling
• THR, bonus (depend on performance of company, segment & personal)

Please send your application in English 

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: BioTeknologi/Farmasi/Riset klinik
• Ukuran Perusahaan: 51 - 200 pekerja
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)