Lowongan Kerja Surabaya Posisi Customer Service Officer, Marketing Event Organizer di I Can Read Surabaya

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Perusahaan	I Can Read Surabaya
Posisi	Customer Service Officer, Marketing Event Organizer
Tempat	Surabaya
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Berhadapan dengan Konsumen (Call Center & Layanan Konsumen)
Gaji Min	Rp. 4.075.000
Gaji Max	Rp. 6.075.000

As an international brand of English Learning Centers in 12 Asian countries, we present an entire range of literacy skills, including the reading program, speaking English, acquiring and improving grammar, public speaking, creative writing and spelling. We are seeking highly qualified candidates for Customer Service Officer/ Marketing & Event Organizer to be located in Surabaya and Malang.

Responsibilities:

• Assist the Centre Manager in managing the daily operations of the Learning Centre (do the administration, operations and management).
• Create a warm and comfortable environment for students and parents.
• Maintain a clean and conducive to learning environment.
• Ensure safety and care of students.  
• Schedule classes and timetable and optimize class schedules weekly.
• Attend, respond and manage customer enquiries and requests.
• Provide excellent customer service to parents and students.
• Manage expectations of parents and students.
• Front desk and administrative duties.
• Responsible for maintaining professional standards of the Learning Centre as determined by HQ. 
• Help Centre Manager with Sales and enrolments. 
• Help Center Manager to plan and implement monthly marketing activities which draw new students to the Centre.
• Complete the daily report template and email to Ops manager at the end of each working day.
• Help Centre Manager to plan and implement monthly referral events with the academic team and parents.
• Capture data on a daily basis into system.

Requirements:

• Candidate should possess at least a diploma, Advanced/Higher/Graduate Diploma (any field).
• Candidate should have a minimum of 1-year relevant work experience in face-to-face Sales.
• Fresh graduates will also be considered.
• Ability to manage stress and handle difficult situations at all times.
• Must be able to meet sales KPI and ability to commit to monthly enrolment targets.
• Preferable experience includes but is not limited to Education Centers, Sales, Customer Service, Retail, Food and Beverage.
• Must love children.
• Candidate should possess a cheerful disposition and excellent communication skills at all levels and must be customer oriented.
• Candidate needs to be a good team player with a positive “Can Do” attitude.
• Good English-speaking Skills
• Excellent computer skills and MS Office proficient.
• Must be willing to work retail hours (i.e. Saturday/ Sunday) with one/two off days.   

Compensation and Benefits:

• A Competitive Remuneration Package Commensurate with Experience.
• Monthly incentive based on Headcount/ Revenue
• Career Growth.
• Excellent Employment Benefits.
• Incentive Programmed after 3 months’ probation is completed. 

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