Lowongan Kerja Jakarta Raya Posisi Client Onboarding Junior Analyst di Citigroup Inc.

The Build Mgmt Jr Analyst performs relatively simple assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

Responsibilities:

• Responsible for Onboarding of Cash Management & Trade deals
• Oversee and project manage implementation of Treasury & Trade Solutions (TTS) solutions to Corporate and Financial Investment customers
• Create & execute project plans / charter for new customers and cross-sell opportunities
• Interface between TTS customers and various Citibank units to ensure effective deal implementation and solution delivery.
• Highlight, escalate and ensure prompt elimination of operational bottlenecks on new deals implemented.
• Manage and track client usage / project beyond 1st run live date – 45 day handhold period.
• Ensure effective transition of clients Between RM / Product Manager to CitiService after a 45 day handhold period
• Prepare periodic reports on Implementation Status for TTS for all stakeholders including Cluster Head, Implementations
• Participate in cross-functional training
• Record progress on Global CRM System.
• Identification and closure of functionality gaps that exist in the country.
• Identify the requirements and manage the CitiDirect training of internal users/support across the country.
• Ensure high quality customer experience, inclusive of training/workshops/publishing
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years relevant experience
• Good communication skills (written and verbal). Good interpersonal skills. Project Management & Time Management skills. Good relationship management and communication skills. Information technology skills will be an added advantage
• Bachelor Degree; 1-3 years relevant experience. Good Understanding of technology solutions in the banking industry

Education:

– Bachelor

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Implementation

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Job Family:

Build Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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