Lowongan Kerja Jakarta Raya Posisi Fraud Operations – Shopeepay di Shopee Internasional Indonesia

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

• Monitor transactional data and account activities for signs of fraudulent behavior.
• Conduct in-depth investigations of suspicious transactions, patterns, and trends.
• Conduct sanctions and appeal process for fraud users
• Investigate alerts and anomalies to determine the root cause of potential fraud.
• Utilize fraud detection tools, systems, and software to identify fraudulent activities.
• Collaborate with cross-functional teams, including product, compliance, and operations, to mitigate fraud risks.
• Communicate findings and recommendations to reporting manager and stakeholders.
• Assist in the development and enhancement of fraud detection algorithms and models.
• Document investigation findings, case details, and outcomes in accordance with established procedures.