Lowongan Kerja Jakarta Selatan Posisi Applications Support – Marketing di PT Adhouse Clarion Events

Info Loker

Perusahaan	PT Adhouse Clarion Events
Posisi	Applications Support – Marketing
Tempat	Jakarta Selatan
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Dukungan IT (Teknologi Informasi & Komunikasi)
Gaji Min	Rp. 23.075.000
Gaji Max	Rp. 25.075.000

Job Description:

We are dedicated to delivering world-class support to our business users through our Enterprise Applications Service Desk. We are seeking an experienced and creative Marketing System Administrator with a strong background in Marketing and Pardot (Account Engagement). We would also warmly welcome an experienced Marketing team member that wants to transition into the technical/administrative side. Join our team to support our CRM and ERP systems, including Salesforce and Workday.

Responsibilities:

• Manage and support the Pardot (Account Engagement) system.
• Handle all Pardot-related support tickets, initially in a 1st line capacity, before training our team on these tasks so others can help. You will then take on a 2nd line support role for Pardot.
• Collaborate with other Application Specialists supporting CRM and ERP systems.
• Ensure excellent communication and collaboration using clear notes & actions on support tickets to help with handover across Indonesia, Singapore, Europe, the UK, and the USA.
• Create knowledge articles to capture workarounds to known problems, and how-to articles for our users to access self-help via our Support Portal.
• Contribute to the culture of our team in Jakarta by working 2 days a week from the office on a set pattern chosen by the team.

Requirements:

• Business proficiency in English (both written and spoken).
• Strong experience with current marketing technologies, specifically Pardot (Account Engagement).
• Proven understanding of complex databases and segmentation techniques.
• Demonstrable experience in marketing automation and CRM platforms (Pardot & Power BI).
• Excellent stakeholder management and customer service skills, especially in written communications.
• Strong documentation skills for task handover and knowledge sharing.
• Ability to work independently and as part of a team.
• Strong analytical and investigative skills.

Nice-to-Haves:

• Basic systems administration skills, including user management, system monitoring, and security best practices.
• Familiarity with API integrations and data migrations.
• Basic knowledge of HTML & CSS for minor email and form adjustments.
• Proficiency in data management within marketing automation and CRM platforms.
• Awareness of GDPR laws.
• Salesforce/Pardot related certifications.
• Experience in the events management industry.
• ITIL or Service Management experience/certifications.

Skills & Tools You Will Use And Learn:

• Atlassian Cloud (Jira, Jira Service Management, Confluence)
• Pardot (Account Engagement)
• Salesforce
• SharePoint
• Power BI
• Other CRM and ERP systems

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Periklanan/Marketing/Promosi/Hubungan Masyarakat
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 19 hari
• Lokasi: Menara MTH