Lowongan Kerja Surakarta Posisi Customer Service E-commerce – Surakarta di Teleperformance

Info Loker

Perusahaan	Teleperformance
Posisi	Customer Service E-commerce - Surakarta
Tempat	Surakarta
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Berhadapan dengan Konsumen (Call Center & Layanan Konsumen)

Job Title: Customer Service E-commerce – English

Location: Surakarta, Central Java – Solo Grand Mall

Job Type: Full-time

Company Description: Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.

Job Description:

We are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

• Manage incoming customer inquiries via email and live chat.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements:

• Proven customer support experience, experience as a client service representati, or fresh graduated welcome to applied.
• Experience in E-Commerce buyer/seller/creator services
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills in English.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.
• Proficient in Microsoft Office and CRM software (e.g., Salesforce).
• Ability to work in a team environment.

Benefits: Competitive sallary, fun office, carrer path, and diversity environment.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Call Center/IT-Enabled Services/BPO
• Ukuran Perusahaan: 1001 - 2000 pekerja
• Waktu Proses Lamaran: 9 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)