Lowongan Kerja Jakarta Selatan Posisi Sales Support di PT Brisnets International Technology

Info Loker

Perusahaan	PT Brisnets International Technology
Posisi	Sales Support
Tempat	Jakarta Selatan
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Administrasi Klien & Penjualan (Administrasi & Dukungan Perkantoran)

We are looking for a Sales Support/Indonesia Account Assistant to be part of the Brisnets team.

The Sales Support needs to work directly with our partners as well as our internal team, mainly communicating and coordinating partners with Brisnets internally.

Key Responsibilities 
• Identify, clarify, and resolve general and specific customer impacting problems over Emails and Chat Apps
• Provide professional, useful, and complete advice, training, and responses.
• Learn, apply, and articulate Brisnets’products, services, and operational technology to recommend potential uses and best practice for partners; to stay up to date with application changes.
• Drive increased customer satisfaction by exceeding expectations.
• Provide responsive support in line with company service levels and proper handling.
• Maintain accurate account information and settings in proprietary systems.
• Alerting and Communication – Internal and External.
• Provide additional monitoring after alerted by responsible Brisnets department.
• Evaluation and feedback on operational procedures/processes to ensure efficiency and security.
• Maintain and expand technical knowledge across Brisnets products and services, tools, and processes.
• Contribute to and maintain technical documentation, responses, FAQs, knowledge bases and processes to help work efficiently across Support organization.
• Update relevant stakeholders with the most frequent customer questions or where customers experience confusion or issues.

Essential Requirements
• 2-3 years’ experience in a mid or high-level customer facing role.
• Fluent in English, excellent verbal and written as role requires supporting clients in International. 
• Fast Learner.
• High level of responsibility.
• Team orientated.
• Strong problem-solving skills and analytical skills; logical and critical thinking.
• Strong Customer care and focus.
• Positive attitude and results-driven motivation.
• Ability to translate technical knowledge and concepts to non-technical people.
• Strong ability to prioritize and multi-task in a fast-paced environment.
• Attention to detail.
• MS Office package – relevant knowledge.
• Experience with customer support and escalation process over multiple channels – Emails, Chat apps

Preferred Qualifications
• Working understanding of any of basic technical concepts of REST API, Java, PHP, Ruby, C#, Python
• Telecom and Messaging experience (CPaaS, SMS, Voice, telecom data, Carrier ecosystem).

Placement: Treasury Tower, SCBD, South Jakarta

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Deskripsi Perusahaan

Info Perusahaan

• Industri: Telekomunikasi
• Waktu Proses Lamaran: 29 hari
• Lokasi: JI.Kartini Raya NO.57, RT.3/RW.2, Kartini