Lowongan Kerja Jakarta Raya Posisi Network Engineer di PT NTT Indonesia

Info Loker

Perusahaan	PT NTT Indonesia
Posisi	Network Engineer
Tempat	Jakarta Raya
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Administrasi Jaringan & Sistem (Teknologi Informasi & Komunikasi)

Want to be a part of our team?

The Associate Managed Services Operations Specialist is the entry level job within the Managed Services Operations Management team. This role works closely with internal service delivery teams to help plan, coordinate and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery. The main responsibility of the Associate Managed Services Delivery Operations Specialist is to ensure that less complex services are delivered effectively and efficiently by carrying out routine operational tasks and assisting with the implementation of a services model that meets business needs for clients.

Working at NTT

Key Roles and Responsibilities:

• Assists with the management of the shift roster and ensuring that all operations metrics are monitored.
• Assists with ensuring that shift handover processes are adhered to and managed.
• Assists with the management of shift escalations from clients.
• Dashboards all key Metrics and manages the about to be breached situations.
• Contributes to ensuring that services are meet the stated service level agreement (SLA) levels.
• Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs.
• Monitors the operational effectiveness of support services and develops and implements the required improvement plans.
• Balances the needs of the client with the strategic direction of NTT.
• Understands the core issues affecting the client and works with the relevant service teams to resolve.
• Helps to identify the needs, risks and issues and proposes appropriate solutions and courses of action.

Knowledge, Skills and Attributes:

• Strong customer service focus.
• Strong communication skills and ability to prepare structured, and relevant communications to operations leaders.
• Ability to work in a fast paced and deadline driven environment.
• Ability to build, manage and foster a team-oriented environment.
• Ability to work creatively and analytically in a problem-solving environment.
• Ability to quickly become proficient in delivery processes and related systems.
• Demonstrated strong ability to analyse, design and improve operations processes.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information Technology or Business Administration or related.
• ITIL foundation certification.

Required Experience:

• Entry level work experience gained in a managed service delivery within a large scale (preferably multi-national) technology services environment,
• Entry level experience gained in a managed service delivery environment including technical and service management exposure.
• Entry level experience in managing customer escalation situations and objection handling.
• Entry level demonstrated managed services operations experience.

Skills Summary

Business Acumen, Data Analysis, Information Technology Infrastructure Library (ITIL), Resource Scheduling, Service Delivery, Service Operations

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Telekomunikasi
• Ukuran Perusahaan: 51 - 200 pekerja
• Tunjangan dan Lain-lain: Asuransi Gigi, Asuransi kesehatan, Parkir, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)