Lowongan Kerja Jakarta Raya Posisi Front Office Manager di Jape Group Australia

Info Loker

Perusahaan	Jape Group Australia
Posisi	Front Office Manager
Tempat	Jakarta Raya
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Kantor Depan & Tamu (Hospitaliti & Pariwisata)

We are seeking an experienced Front Office manager to head our front office team to provide our guests with a memorable experience. You will be reporting directly to the Room Division Manager and responsible for providing a high level of customer service while managing the team and overseeing the day-to-day operations of the front office.

Duties and Responsibilities:

• Assist the Room Division Manager by supervising the Front Office Team to ensure processes are followed, and to provide training and further development.
• Ensure all room reservations are processed in accordance to Hotel’s guidelines.
• Attend to guest reservations, solving guest complaints and to provide excellent front desk service.
• Ensure effective and efficient guest arrivals and departures, through close monitoring of irregularities and room inventory.
• Check accuracy of daily transactions, activities, and other related front office matters.
• Knowledgeable of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
• Carry out regular rounds and check all areas of the Hotel.
• Create a positive and motivated working environment with other departments.

Requirements:

• Candidate must be willing to relocate and work in Dili, Timor Leste
• Candidate must possess at least a Bachelor’s Degree in Hospitality/Tourism/Hotel Management or equivalent.
• Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
• Exceptional customer service skills and a dedication to exceeding guest expectations.
• Excellent organizational and time management abilities.
• Proficiency in hotel management software and Microsoft Office suite.
• Outstanding communication skills, both written and verbal.
• At least 5 year(s) of working experience in the related field is required for this position.
• Required language(s): English and Bahasa
• Please note that only candidates who met the required languages will be considered.

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