Lowongan Kerja Jakarta Raya Posisi Staff-retail Channel Executive Gerai Inner Jakarta di Indosat Ooredoo

• Responsible for monitoring KPI performance in Gerai 
• Responsible for monitoring service performance (e.g Attendance, CSAT, serving & waiting time, mystery shopper) and knowledge (product, new process, program)
• Manage Complaint & Fraud
• Responsible for decision maker for service escalation and policy exception
• Responsible for cleanliness Gerai
• Monitor pending / follow up service escalation from Gerai
• Responsible for update availability & visibility (stock SIM Card, service tools, device, infrastructure, merchandise, etc)
• Manage account clearance for exit member
• Build and maintain relationship with vendor and partners

Requirements:

• Min. S1 graduate from reputable university 
• 1 years minimum as complaint handling experience with 1 years leading team
• Preferably had various assignments in different functions in Customer Service or having experience in working in highly dynamic companies
• Deep understanding of the telecommunication and competitive landscape in Indonesia 
• Highly experienced in leading cross functional teams
• Deep knowledge on negotiation skill and People Management
• Knowledge of specific areas, e.g. statutory requirements, product knowledge
• Professional skills, e.g. presentation skills, budget management skills
• Technical skills on data analytic minimum read and translate to insightful 
• Willing to work mobile and visit gerai everday to ensure the service agent and gerai’s performance