Lowongan Kerja Jakarta Selatan Posisi Network Opertion Center – Supervisor & Staff di PT Cipta Karya Technology

Tugas dan Tanggungjawab:

1. Monitoring Alarm By NMS
2. Monitoring Trigger Alarm refer to Alarm System
3. Perform filtering/correlating and alarms Validation
4. Create, validate, and close Trouble Ticket ID with proper data verification
5. Release email notifications to related parties
6. Inform and release updated information to related parties
7. Coordinate with third parties to permit access to Data Centers and Other POP
8. Data Entry to Management Information System
9. Receive incoming tickets based on customer complaints, analyze, and validate for the submitted ticket level, area, and impacted level
10. Verify the completed ticket with all mandatory data fields filled in a ticketing system.
11. Validate, verify, and close for non-incident-related tickets
12. Monitor and Escalate outstanding tickets to Project and ISP
13. Broadcast email to tenant related to incidents, maintenance, progress update, and resolution (upon closing ticket)
14. Regular reminders to the executor on scheduled maintenance activity by email
15. Coordination by phone call or messaging apps for ongoing ticket OSP team assignment status, current team activity, and ticket administration completeness