Lowongan Kerja Bali Posisi Collections And Retention Officer di PT APVC Indonesia ( Accor Vacation Club )

As a Collections and Retention Officer based in Nusa Dua in Bali you are responsible to collect Member’s Club Fees accounts in a professional and timely manner.

You are a confident problem solver with superior conflict resolution skills in a call center environment.

Achieve performance based KPI for collections, Member retention and Member Services from your understanding of Accor Vacation Club regulations.

Use your excellent verbal and written communication skills in both Indonesian and English to:

• Contact Members about their outstanding Club Fees.
• Engage with Members about using their membership. 
• Resolve Member disputes.
• Encourage Members to use all available benefits and programs.
• Processing payments.
• Research availability for Member booking requests.
• Perform other assigned assignments as requested.